Jump to content

Antitheft keeps locking my device


Recommended Posts

Antitheft repeatedly locks my device about every 3-5 minutes triggered by a supposed SIM card removal. Each time I unlock it it asks to trust the SIM card again and re odds a different SIM card number. I am befuddled and had to disable it. I've had my device stolen and recovered twice using these features so I don't want to just leave them off. Please help.

Link to comment
Share on other sites

  • Administrators

Did you enable SIM matching in the Anti-Theft setup? If so, couldn't it be that you deleted "Eset*" contact(s) from the SIM card?

Link to comment
Share on other sites

I have same issue, just had to disable the anti-theft entirely.  It would change the last four digits of the SIM card ID.  None of them were the correct ICCID that I can find in settings. 

Link to comment
Share on other sites

  • 2 weeks later...

I've been experiencing the same issue for a couple of months now. Pretty frustrating when during a hike ESET mobile choses to lock the mobile where I store maps (glad I always bring paper maps as backup!).

Link to comment
Share on other sites

  • Administrators

Couldn't it be that you deleted Eset* contacts from the SIM card before the issue started? If not, you could open a support ticket via the built-in form if you managed to unlock the phone then.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...