woodust 1 Posted February 22, 2022 Share Posted February 22, 2022 My browsers- firefox,chrome & edge cannot connect printer to internet. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,915 Posted February 23, 2022 Administrators Share Posted February 23, 2022 What ESET product / version do you use? Please elaborate more on the issue; is it that you cannot print from a secure browser? Or neither from the normal browser? Or what is the problem with printing exactly? Link to comment Share on other sites More sharing options...
woodust 1 Posted February 23, 2022 Author Share Posted February 23, 2022 Version- 15.0.23.0 All of my sites I go to have https. It is not the printing but being able to connect after I click print. I get this . Link to comment Share on other sites More sharing options...
itman 1,627 Posted February 23, 2022 Share Posted February 23, 2022 Refer to this Eset Knowledge Base article: https://support.eset.com/en/kb2899-my-application-printer-or-other-external-device-is-not-working-with-eset-firewall Link to comment Share on other sites More sharing options...
Administrators Marcos 4,915 Posted February 23, 2022 Administrators Share Posted February 23, 2022 Does temporarily pausing the firewall actually allow you to print? Link to comment Share on other sites More sharing options...
woodust 1 Posted February 23, 2022 Author Share Posted February 23, 2022 Is pausing the same as turning off firewall Link to comment Share on other sites More sharing options...
woodust 1 Posted February 23, 2022 Author Share Posted February 23, 2022 3 hours ago, itman said: Refer to this Eset Knowledge Base article: https://support.eset.com/en/kb2899-my-application-printer-or-other-external-device-is-not-working-with-eset-firewall Most of these instructions refer to Network. I this different than public networks? I'm still working on printer address. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,915 Posted February 23, 2022 Administrators Share Posted February 23, 2022 20 minutes ago, woodust said: Is pausing the same as turning off firewall Should be enough to try pausing the firewall in order to confirm or rule it out. Link to comment Share on other sites More sharing options...
woodust 1 Posted February 23, 2022 Author Share Posted February 23, 2022 4 hours ago, itman said: Refer to this Eset Knowledge Base article: https://support.eset.com/en/kb2899-my-application-printer-or-other-external-device-is-not-working-with-eset-firewall Sorry, I followed instructions I still have same problem. I might add- When I take a screen shot I can print document thru Paint -paste - print. Link to comment Share on other sites More sharing options...
woodust 1 Posted February 23, 2022 Author Share Posted February 23, 2022 3 hours ago, Marcos said: Does temporarily pausing the firewall actually allow you to print? I followed itman's instruction. I still have same problem. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,915 Posted February 23, 2022 Administrators Share Posted February 23, 2022 23 minutes ago, woodust said: I followed itman's instruction. I still have same problem. Following the instructions is futile if the issue is not caused by the firewall. Therefore my question remains - does pausing the firewall actually make a difference? Link to comment Share on other sites More sharing options...
woodust 1 Posted February 23, 2022 Author Share Posted February 23, 2022 3 hours ago, woodust said: Is pausing the same as turning off firewall How do I pause the firewall? Link to comment Share on other sites More sharing options...
itman 1,627 Posted February 23, 2022 Share Posted February 23, 2022 30 minutes ago, woodust said: How do I pause the firewall? Right button mouse click on the Eset icon on your desktop toolbar. Then select "Pause firewall" per below screen shot. After testing, reactivate Eset firewall. Link to comment Share on other sites More sharing options...
woodust 1 Posted February 23, 2022 Author Share Posted February 23, 2022 1 hour ago, itman said: Right button mouse click on the Eset icon on your desktop toolbar. Then select "Pause firewall" per below screen shot. After testing, reactivate Eset firewall. 1 hour ago, itman said: Right button mouse click on the Eset icon on your desktop toolbar. Then select "Pause firewall" per below screen shot. After testing, reactivate Eset firewall. I paused fire wall nothing happened. It is the same as before. Browser will not connect to printer. I have the same pinwheel that rotates with the wording below -Preparing to print. Would you care what I think might of happened? Link to comment Share on other sites More sharing options...
woodust 1 Posted February 23, 2022 Author Share Posted February 23, 2022 4 hours ago, Marcos said: Following the instructions is futile if the issue is not caused by the firewall. Therefore my question remains - does pausing the firewall actually make a difference? No, not any difference. Link to comment Share on other sites More sharing options...
itman 1,627 Posted February 23, 2022 Share Posted February 23, 2022 Are you using a HP printer? Link to comment Share on other sites More sharing options...
woodust 1 Posted February 23, 2022 Author Share Posted February 23, 2022 I found this when clicking on hp scanner icon. No one is using it. Link to comment Share on other sites More sharing options...
woodust 1 Posted February 23, 2022 Author Share Posted February 23, 2022 4 minutes ago, itman said: Are you using a HP printer? Yes .Hp Desk Jet 4152e Link to comment Share on other sites More sharing options...
woodust 1 Posted February 23, 2022 Author Share Posted February 23, 2022 1 minute ago, woodust said: Yes .Hp Desk Jet 4152e . I click on icon. It reads -Printer not found. Link to comment Share on other sites More sharing options...
itman 1,627 Posted February 23, 2022 Share Posted February 23, 2022 4 minutes ago, woodust said: I found this when clicking on hp scanner icon. Is the scanner part of the Hp Desk Jet 4152e? In other words, the scanner is not a separate device. Link to comment Share on other sites More sharing options...
woodust 1 Posted February 24, 2022 Author Share Posted February 24, 2022 7 minutes ago, itman said: Is the scanner part of the Hp Desk Jet 4152e? In other words, the scanner is not a separate device. Yes the printer scans. It is a all in one Link to comment Share on other sites More sharing options...
itman 1,627 Posted February 24, 2022 Share Posted February 24, 2022 5 minutes ago, woodust said: I click on icon. It reads -Printer not found. Open Win10 Devices settings. Then select Printers & Scanners per below screen shot: Does your HP Desk Jet 4152e printer appear under Printers & Scanners? If it doesn't, your problem is Windows based and has nothing to do with Eset. Link to comment Share on other sites More sharing options...
woodust 1 Posted February 24, 2022 Author Share Posted February 24, 2022 8 minutes ago, itman said: Open Win10 Devices settings. Then select Printers & Scanners per below screen shot: Does your HP Desk Jet 4152e printer appear under Printers & Scanners? If it doesn't, your problem is Windows based and has nothing to do with Eset. I have windows 7 sp3 Link to comment Share on other sites More sharing options...
woodust 1 Posted February 24, 2022 Author Share Posted February 24, 2022 6 minutes ago, woodust said: I have windows 7 sp3 It shows in devices & printers Link to comment Share on other sites More sharing options...
itman 1,627 Posted February 24, 2022 Share Posted February 24, 2022 7 minutes ago, woodust said: I have windows 7 sp3 The following should show your printer: Quote Click Start in the lower left corner of your computer screen. Select Devices and Printers from the popup list. A new window will open. https://computer.howstuffworks.com/how-to-configure-printer-or-scanner-in-windows-7.htm Link to comment Share on other sites More sharing options...
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