Printing doesn't work

[woodust 1]

My browsers- firefox,chrome & edge cannot connect printer to internet.

[Marcos 5,074]

What ESET product / version do you use? Please elaborate more on the issue; is it that you cannot print from a secure browser? Or neither from the normal browser? Or what is the problem with printing exactly?

[woodust 1]

Version- 15.0.23.0  All of my sites I go to have https. It is not the printing but being able to connect after I click print. I get this .

[itman 1,659]

Refer to this Eset Knowledge Base article: https://support.eset.com/en/kb2899-my-application-printer-or-other-external-device-is-not-working-with-eset-firewall

[Marcos 5,074]

Does temporarily pausing the firewall actually allow you to print?

[woodust 1]

Is pausing the same as turning off  firewall

[woodust 1]

3 hours ago, itman said:

Refer to this Eset Knowledge Base article: https://support.eset.com/en/kb2899-my-application-printer-or-other-external-device-is-not-working-with-eset-firewall

Most of these instructions refer to Network. I this different than public networks? I'm still working on printer address.

[Marcos 5,074]

20 minutes ago, woodust said:

Is pausing the same as turning off  firewall

Should be enough to try pausing the firewall in order to confirm or rule it out.

[woodust 1]

4 hours ago, itman said:

Refer to this Eset Knowledge Base article: https://support.eset.com/en/kb2899-my-application-printer-or-other-external-device-is-not-working-with-eset-firewall

Sorry, I followed instructions I still have same problem. I might add- When I take a screen shot I can print document thru Paint -paste - print.

[woodust 1]

3 hours ago, Marcos said:

Does temporarily pausing the firewall actually allow you to print?

I followed itman's instruction. I still have same problem.

[Marcos 5,074]

23 minutes ago, woodust said:

I followed itman's instruction. I still have same problem.

Following the instructions is futile if the issue is not caused by the firewall. Therefore my question remains - does pausing the firewall actually make a difference?

[woodust 1]

3 hours ago, woodust said:

Is pausing the same as turning off  firewall

How do I pause the firewall?

[itman 1,659]

30 minutes ago, woodust said:

How do I pause the firewall?

Right button mouse click on the Eset icon on your desktop toolbar. Then select "Pause firewall" per below screen shot.

After testing, reactivate Eset firewall.

 

[woodust 1]

1 hour ago, itman said:

Right button mouse click on the Eset icon on your desktop toolbar. Then select "Pause firewall" per below screen shot.

After testing, reactivate Eset firewall.

 

 

1 hour ago, itman said:

Right button mouse click on the Eset icon on your desktop toolbar. Then select "Pause firewall" per below screen shot.

After testing, reactivate Eset firewall.

 

I  paused fire wall nothing happened. It is the same as before. Browser will not connect to printer. I have the same pinwheel that rotates with the wording below -Preparing to print. Would you care what I think might of happened?

[woodust 1]

4 hours ago, Marcos said:

Following the instructions is futile if the issue is not caused by the firewall. Therefore my question remains - does pausing the firewall actually make a difference?

No, not any difference.

[itman 1,659]

Are you using a HP printer?

[woodust 1]

I found this when clicking on hp scanner icon. No one is using it.

[woodust 1]

4 minutes ago, itman said:

Are you using a HP printer?

Yes .Hp Desk Jet 4152e

[woodust 1]

1 minute ago, woodust said:

Yes .Hp Desk Jet 4152e . I click on icon. It reads -Printer not found.

 

[itman 1,659]

4 minutes ago, woodust said:

I found this when clicking on hp scanner icon.

Is the scanner part of the Hp Desk Jet 4152e? In other words, the scanner is not a separate device.

[woodust 1]

7 minutes ago, itman said:

Is the scanner part of the Hp Desk Jet 4152e? In other words, the scanner is not a separate device.

Yes the printer scans. It is a all in one

[itman 1,659]

5 minutes ago, woodust said:

I click on icon. It reads -Printer not found.

Open Win10 Devices settings. Then select Printers & Scanners per below screen shot:

Does your HP Desk Jet 4152e printer appear under Printers & Scanners? If it doesn't, your problem is Windows based and has nothing to do with Eset.

[woodust 1]

8 minutes ago, itman said:

Open Win10 Devices settings. Then select Printers & Scanners per below screen shot:

Does your HP Desk Jet 4152e printer appear under Printers & Scanners? If it doesn't, your problem is Windows based and has nothing to do with Eset.

I have windows 7 sp3

[woodust 1]

6 minutes ago, woodust said:

I have windows 7 sp3

It shows in  devices  &  printers

[itman 1,659]

7 minutes ago, woodust said:

I have windows 7 sp3

The following should show your printer:

Quote

 

Click Start in the lower left corner of your computer screen.

Select Devices and Printers from the popup list. A new window will open.

 

https://computer.howstuffworks.com/how-to-configure-printer-or-scanner-in-windows-7.htm