itman 1,397 Posted February 24 Share Posted February 24 Open Eset Event Logs. Select the Network Protection log. Check for IDS based entries related to your printer. Link to comment Share on other sites More sharing options...
woodust 1 Posted February 24 Author Share Posted February 24 8 minutes ago, itman said: The following should show your printer: https://computer.howstuffworks.com/how-to-configure-printer-or-scanner-in-windows-7.htm I'll try this. Link to comment Share on other sites More sharing options...
woodust 1 Posted February 24 Author Share Posted February 24 (edited) 21 minutes ago, woodust said: I'll try this. I've been there before. I have things set as i want. It has nothing to do with browser connecting printer to The URL Edited February 24 by woodust left out a word. Link to comment Share on other sites More sharing options...
woodust 1 Posted February 24 Author Share Posted February 24 37 minutes ago, itman said: Open Eset Event Logs. Select the Network Protection log. Check for IDS based entries related to your printer. I don't have event logs. Link to comment Share on other sites More sharing options...
woodust 1 Posted February 24 Author Share Posted February 24 I have Wi-Fi . I wonder if someone is or can be using this. Might be reason for message (being in use) Link to comment Share on other sites More sharing options...
Administrators Marcos 4,235 Posted February 24 Administrators Share Posted February 24 Does temporarily uninstalling ESET make a difference? Link to comment Share on other sites More sharing options...
itman 1,397 Posted February 24 Share Posted February 24 I would first do as instructed in this section, Resolve issues with HP printers, of the previous posted linked Eset Knowledge base article. If that doesn't work, your printer includes a scanner. As such, it is most likely using TWAIN. In the same Eset Knowledge base article, refer to the section titled TWAIN. Do as instructed there. Note that I have a HP printer and have no such issue printer from a browser. I do have my printer connected via USB and not the wireless connection. Link to comment Share on other sites More sharing options...
woodust 1 Posted February 24 Author Share Posted February 24 1 hour ago, itman said: I would first do as instructed in this section, Resolve issues with HP printers, of the previous posted linked Eset Knowledge base article. If that doesn't work, your printer includes a scanner. As such, it is most likely using TWAIN. In the same Eset Knowledge base article, refer to the section titled TWAIN. Do as instructed there. Note that I have a HP printer and have no such issue printer from a browser. I do have my printer connected via USB and not the wireless connection. I don't see my last post. I have found event logs. I will paste here . What does it tell you? Link to comment Share on other sites More sharing options...
woodust 1 Posted February 24 Author Share Posted February 24 I don't see the previous posted linked Eset Knowledge base article. Can you post it again. Link to comment Share on other sites More sharing options...
itman 1,397 Posted February 24 Share Posted February 24 15 minutes ago, woodust said: What does it tell you? Unrelated to your printer issue. 8 minutes ago, woodust said: I don't see the previous posted linked Eset Knowledge base article. Can you post it again. https://support.eset.com/en/kb2899-my-application-printer-or-other-external-device-is-not-working-with-eset-firewall?ref=esf Link to comment Share on other sites More sharing options...
Solution woodust 1 Posted February 24 Author Solution Share Posted February 24 9 minutes ago, itman said: Unrelated to your printer issue. https://support.eset.com/en/kb2899-my-application-printer-or-other-external-device-is-not-working-with-eset-firewall?ref=esf thanks Link to comment Share on other sites More sharing options...
woodust 1 Posted February 24 Author Share Posted February 24 Can I have some one control my computer and follow instructions? This is beyond me to remember & follow. Link to comment Share on other sites More sharing options...
woodust 1 Posted February 24 Author Share Posted February 24 55 minutes ago, woodust said: thanks My printer is connected by USB. the wi- fi I do not use but is available. Link to comment Share on other sites More sharing options...
itman 1,397 Posted February 24 Share Posted February 24 2 hours ago, woodust said: Can I have some one control my computer and follow instructions? This is beyond me to remember & follow. For immediate tech. support, go here: https://www.eset.com/us/about/contact/ . Alternatively, you can request tech. support from the Eset GUI. See below screen shot; Link to comment Share on other sites More sharing options...
Administrators Marcos 4,235 Posted February 24 Administrators Share Posted February 24 We still don't know if temporarily uninstalling ESET makes a difference or not. Link to comment Share on other sites More sharing options...
woodust 1 Posted February 24 Author Share Posted February 24 How do I temporarily uninstall. Link to comment Share on other sites More sharing options...
woodust 1 Posted February 24 Author Share Posted February 24 Just now, woodust said: How do I temporarily uninstall. I also just contacted technical support because of navigation skills. Link to comment Share on other sites More sharing options...
New_Style_xd 46 Posted February 24 Share Posted February 24 1 hour ago, woodust said: How do I temporarily uninstall. Just and uninstall Eset from your pc, and check if you can print. That's what Marcos meant. Link to comment Share on other sites More sharing options...
woodust 1 Posted February 24 Author Share Posted February 24 I paused Eset. The first site I printed. without the preparing preview with circular 12 point spark rotating. Then reinstalled Eset. went to a different site, highlighted, click print election, momentarily got the spark . it disappeared & I printed. Went back to the first site after reinstalling Eset ,It printed OK. I have been getting a lot of popups to allow certain sites to by pass the firewall . I guess they appeared because of previous thing I was doing according to the knowledge base I allowed everyone that popped up. Hope it continues to print. Link to comment Share on other sites More sharing options...
woodust 1 Posted February 25 Author Share Posted February 25 3 hours ago, Marcos said: We still don't know if temporarily uninstalling ESET makes a difference or not. It did print with Eset paused. And printed with it reinstalled. I currently have one site I use that doesn't print from a highlighted text. I might try to put it in the Que if I can . If not I can always take a screen shot & copy to my clip board and paste. I believe allowing sites to by pass the fire wall did it. Just wondering if these popups will continue. Link to comment Share on other sites More sharing options...
woodust 1 Posted February 25 Author Share Posted February 25 20 hours ago, Marcos said: We still don't know if temporarily uninstalling ESET makes a difference or not. 16 hours ago, woodust said: It did print with Eset paused. And printed with it reinstalled. I currently have one site I use that doesn't print from a highlighted text. I might try to put it in the Que if I can . If not I can always take a screen shot & copy to my clip board and paste. I believe allowing sites to by pass the fire wall did it. Just wondering if these popups will continue. Forget about what I said about printing with eset paused. Today 02/25/2022 It's not printing again. How do I stop these popups. Things aren't right on face book I think I've been hacked. New_Style_xd 1 Link to comment Share on other sites More sharing options...
New_Style_xd 46 Posted February 25 Share Posted February 25 2 hours ago, woodust said: Forget about what I said about printing with eset paused. Today 02/25/2022 It's not printing again. How do I stop these popups. Things aren't right on face book I think I've been hacked. Were you Hacked even with the ESET product installed or was it when you were without the ESET product? Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 297 Posted February 25 Most Valued Members Share Posted February 25 2 hours ago, woodust said: Forget about what I said about printing with eset paused. Today 02/25/2022 It's not printing again. How do I stop these popups. Things aren't right on face book I think I've been hacked. If your getting popups the firewall sounds like it's in manual mode. You could change to automatic New_Style_xd 1 Link to comment Share on other sites More sharing options...
itman 1,397 Posted February 25 Share Posted February 25 2 hours ago, woodust said: How do I stop these popups. Post a screen shot of the popups you are receiving. New_Style_xd 1 Link to comment Share on other sites More sharing options...
woodust 1 Posted February 25 Author Share Posted February 25 Link to comment Share on other sites More sharing options...
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