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Printing doesn't work


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Open Eset Event Logs. Select the Network Protection log. Check for IDS based entries related to your printer.

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21 minutes ago, woodust said:

I'll try this.

I've been there before. I have things set as i want. It has nothing to do with browser connecting printer to The URL

Edited by woodust
left out a word.
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37 minutes ago, itman said:

Open Eset Event Logs. Select the Network Protection log. Check for IDS based entries related to your printer.

I don't have event logs.

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  • Marcos changed the title to Printing doesn't work

I would first do as instructed in this section, Resolve issues with HP printers, of the previous posted linked Eset Knowledge base article.

If that doesn't work, your printer includes a scanner. As such, it is most likely using TWAIN. In the same Eset Knowledge base article, refer to the section titled TWAIN. Do as instructed there.

Note that I have a HP printer and have no such issue printer from a browser. I do have my printer connected via USB and not the wireless connection.

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1 hour ago, itman said:

I would first do as instructed in this section, Resolve issues with HP printers, of the previous posted linked Eset Knowledge base article.

If that doesn't work, your printer includes a scanner. As such, it is most likely using TWAIN. In the same Eset Knowledge base article, refer to the section titled TWAIN. Do as instructed there.

Note that I have a HP printer and have no such issue printer from a browser. I do have my printer connected via USB and not the wireless connection.

I don't see my last post. I have found event logs. I will paste here . What does it tell you?60688481_Untitledlog.thumb.jpg.a37cd49ccc1fa838e70a68de4d096f4d.jpg

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15 minutes ago, woodust said:

What does it tell you?

Unrelated to your printer issue.

8 minutes ago, woodust said:

I don't see the previous posted linked Eset Knowledge base article.  Can you post it again.

https://support.eset.com/en/kb2899-my-application-printer-or-other-external-device-is-not-working-with-eset-firewall?ref=esf

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55 minutes ago, woodust said:

thanks

My printer is connected by USB. the wi- fi I do not use but is available.

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2 hours ago, woodust said:

Can I have some one control my computer and follow instructions? This is beyond me to remember & follow.

For immediate tech. support, go here: https://www.eset.com/us/about/contact/ .

Alternatively, you can request tech. support from the Eset GUI. See below screen shot;

Eset_Support.thumb.png.eb20f040f95f2e162dd52981f8e7489d.png

 

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Just now, woodust said:

How do I temporarily uninstall.

I also just contacted technical support because of navigation skills.

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1 hour ago, woodust said:

How do I temporarily uninstall.

Just and uninstall Eset from your pc, and check if you can print. That's what Marcos meant.

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I paused Eset. The first site I printed.  without the preparing preview with circular 12 point spark rotating.  Then reinstalled Eset. went to a different site, highlighted, click print election,  momentarily got the spark . it disappeared & I printed.  Went back to the first site after reinstalling Eset ,It printed OK. I have been getting a lot of  popups to allow certain sites to by pass the firewall . I guess they appeared because of previous thing I was doing according to the knowledge base I allowed everyone that popped up.   Hope it continues to print.

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3 hours ago, Marcos said:

We still don't know if temporarily uninstalling ESET makes a difference or not.

It did print with Eset  paused.  And printed with it reinstalled. I currently have one site I use that doesn't print from a highlighted text. I might try to put it in  the Que if I can . If not I can always take a screen shot & copy to my clip board and paste. I believe allowing sites to by pass the fire wall did it. Just wondering if these popups  will continue.

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20 hours ago, Marcos said:

We still don't know if temporarily uninstalling ESET makes a difference or not.

 

16 hours ago, woodust said:

It did print with Eset  paused.  And printed with it reinstalled. I currently have one site I use that doesn't print from a highlighted text. I might try to put it in  the Que if I can . If not I can always take a screen shot & copy to my clip board and paste. I believe allowing sites to by pass the fire wall did it. Just wondering if these popups  will continue.

Forget about what I said about printing with

 

eset paused. Today 02/25/2022 It's not printing again. How do I stop these popups. Things aren't right on face book I think I've been hacked.

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2 hours ago, woodust said:

 

Forget about what I said about printing with

 

eset paused. Today 02/25/2022 It's not printing again. How do I stop these popups. Things aren't right on face book I think I've been hacked.

Were you Hacked even with the ESET product installed or was it when you were without the ESET product?

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2 hours ago, woodust said:

 

Forget about what I said about printing with

 

eset paused. Today 02/25/2022 It's not printing again. How do I stop these popups. Things aren't right on face book I think I've been hacked.

If your getting popups the firewall sounds like it's in manual mode. You could change to automatic

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