TOPPAW 0 Posted December 16, 2020 Share Posted December 16, 2020 My ESET Password Manager is not working, and tells me it needs to be updated. My subscription is paid, and was wondering is anyone else is having the problem? Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 4,720 Posted December 17, 2020 Administrators Solution Share Posted December 17, 2020 Please provide a screen shot of the message urging you to upgrade the PWM. TOPPAW 1 Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 364 Posted December 17, 2020 Most Valued Members Share Posted December 17, 2020 4 hours ago, TOPPAW said: The screenshot doesn't really show the message due to sizing. Try making eset larger if possible. You can also copy the screenshot into paint or something similar and edit the photo Link to comment Share on other sites More sharing options...
Most Valued Members shocked 60 Posted December 18, 2020 Most Valued Members Share Posted December 18, 2020 you can also use the "snipping tool" look for it in the start menu in the windows accessories folder at the bottom. Link to comment Share on other sites More sharing options...
TOPPAW 0 Posted December 18, 2020 Author Share Posted December 18, 2020 Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 364 Posted December 18, 2020 Most Valued Members Share Posted December 18, 2020 9 minutes ago, TOPPAW said: It looks like you are using the old version 1 password manager and this is telling you version 2 is available. I'd back your passwords up and then use the link to upgrade to the newest version Link to comment Share on other sites More sharing options...
TOPPAW 0 Posted December 18, 2020 Author Share Posted December 18, 2020 How does a person back up or otherwise save existing usernames & passwords before downloading a newer version? Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 364 Posted December 18, 2020 Most Valued Members Share Posted December 18, 2020 15 hours ago, TOPPAW said: How does a person back up or otherwise save existing usernames & passwords before downloading a newer version? I'm not too sure because the newer version you have doesn't have the old version to do this - what happens when you click the instruction link? Link to comment Share on other sites More sharing options...
TOPPAW 0 Posted December 18, 2020 Author Share Posted December 18, 2020 Link to comment Share on other sites More sharing options...
TOPPAW 0 Posted December 18, 2020 Author Share Posted December 18, 2020 Link to comment Share on other sites More sharing options...
TOPPAW 0 Posted December 18, 2020 Author Share Posted December 18, 2020 Does ESET have a phone number that could assist with the question? Link to comment Share on other sites More sharing options...
TOPPAW 0 Posted December 18, 2020 Author Share Posted December 18, 2020 Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 364 Posted December 18, 2020 Most Valued Members Share Posted December 18, 2020 Only thing I can think is possibly downloading an older version of eset with the old password manager - opening that there should be an export bit allowing you to export it and then you can redownload the new version and import Link to comment Share on other sites More sharing options...
TOPPAW 0 Posted December 18, 2020 Author Share Posted December 18, 2020 Looking for a phone number at eset that could help in the export/import if possible? Link to comment Share on other sites More sharing options...
Most Valued Members shocked 60 Posted December 18, 2020 Most Valued Members Share Posted December 18, 2020 this might help. ESET, LLC. 610 West Ash Street, Suite 1700 San Diego, CA 92101 U.S.A. Toll-Free: +1 (866) 343-ESET (3738) Tel: +1 (619) 876-5400 Fax: +1 (619) 876-5845 Web: www.eset.com/us Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 364 Posted December 18, 2020 Most Valued Members Share Posted December 18, 2020 11 hours ago, TOPPAW said: Looking for a phone number at eset that could help in the export/import if possible? according to google US if that is where you are based is 01202 405405 Link to comment Share on other sites More sharing options...
TOPPAW 0 Posted December 18, 2020 Author Share Posted December 18, 2020 Appreciate the feedback....Has anyone exported the usernames & passwords, downloaded the update, and then imported the usernames & passwords as suggested? If so were any of the usernames & passwords lost? Link to comment Share on other sites More sharing options...
andycom 0 Posted December 21, 2020 Share Posted December 21, 2020 After ESET released new version of ESSP (14.x.x) on 1 december You can't open Password Manager v2 becouse ESET have switched off services required to work Password Manager v2. If you have not previously exported your data to xml format (which contradicts of using password manager because it is unsafe) from Password Manager v2, you don't have access to your data at the moment, even though you probably have local copies of data in * .spdb format and ESET has copies of this data in the cloud. It is true that on the ESET website https://help.eset.com/password_manager/3/en-US/password_manager_upgrade.html You can find upgrade instructions to v3, but unfortunately the data that is being migrated by ESET is corrupted and unusable and as I wrote above export to xml from PWM v2 is impossible after 1 december. Here you can read reviews of users who have a similar problem:https://chrome.google.com/webstore/detail/eset-password-manager/khhapgacijodhjokkcjmleaempmchlem I reported this problem to ESET on 2 december - till now I don't have any solution. It seems that ESET don't care much about user data ... Link to comment Share on other sites More sharing options...
andycom 0 Posted December 21, 2020 Share Posted December 21, 2020 On 12/17/2020 at 4:47 PM, Marcos said: Please provide a screen shot of the message urging you to upgrade the PWM. This is no solution - upgrade doesn't work - You can't export anymore data from PWM v2 to xml and data migrated by ESET are usless and damaged. Link to comment Share on other sites More sharing options...
jacksonherble 0 Posted January 20, 2021 Share Posted January 20, 2021 There IS a solution!!! Finally... IF you have a .spdb file After talking with ESET Support for over a month, one of the agents gave me a suggestion that was unlikely to work, but IT DID. So for whatever reason, there is another password manager called Sticky Passwords that looks and functions exactly like PWM v2 did. It will allow you to import .spdb files into the program and then export them back to .xml It is a third party program, but it works and as of today (Jan. 20) there is a free Premium 30 day trial that only requires an email and master password. No credit card is required for the premium trial. Link to comment Share on other sites More sharing options...
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