Confused with setting up scans and looking at output

[beethoven 0]

We are using Eset Protect Cloud and I while I can see our set of workstations and servers listed, I find it quite hard to understand how to properly maintain these. Doing scans either ad hoc or scheduled and then actually seeing the result should be a basic function. 

I seem to understand that I can run tasks individually from the task menu and there are pre-configured options. I have used that but some of these once run are difficult to interpret.  E. g.  one task "module update" failed on one PC. While I can work out which pc it failed on, how to do I find out the reason.  Another Task for a scan shows it finished successfully but clicking on details only shows me the details of the pc, not the details of the scan. Is there any way to see what was scanned - how many files , drives etc?

Scheduled scans I believe need to be set up via policies and I have done that but again checking in later to see the results to make sure everything is normal, is not straightforward.  Looking at Details/Executions I can see the last time a special scheduled scan was run and which pc finished successfully and which timed out. I can't see any further details and checking execution details on the tabs even going back a month does not show a single line of info.

Are there any clear instructions either via pdf, direct link or video that can help me understand this better? 

[MichalJ 434]

Hello @beethoven, I will try to provide some insights, to the concepts of ESET Protect / Protect Cloud. 

Out of the box, ESET applications (Endpoint Security) are configured with defaults. They are automatically updating all of the relevant internal components (modules). The status of your network can be seen on the dashboard, in sections "status overview", "computers" and with regards to the history of scans in the section "Antivirus" (there is a chart / table, showing info about the last scan execution time). You can drill down, to the list of computers from there. 

If you want to have a scans executed periodically, you can configure them indeed via a policy / scheduler, or via a new client task "computer scan" where you can configure a trigger, that will execute the task in a relevant time window. Results of the scans, can be interpreted in two ways: 

1. There is a report, called "computer scans in last 30 days" that gives you a high level overview of all scans executed on the devices, with their results and high level info, about the scanned targets, number of files, and results. 
2. If scans discover any malicious / suspicious files, those are automatically reported to the section "Detections" (regardless, whether they have been detected by real time protection, or by a scheduled / manually executed scan). 

Also, just a note. By default, when ESET Software is installed, it runs a full "initial scan" of the device, and since then, it is sufficient if it is protected just by the real time protection (unless there are specific compliance regulations, that require periodic scanning of devices). 

Hope that his helps. If you will have any additional questions, feel free to post them here. 

Edited December 16, 2020 by MichalJ

[beethoven 0]

Thank you Michalj for your very helpful post.