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  1. We are using Eset Protect Cloud and I while I can see our set of workstations and servers listed, I find it quite hard to understand how to properly maintain these. Doing scans either ad hoc or scheduled and then actually seeing the result should be a basic function. I seem to understand that I can run tasks individually from the task menu and there are pre-configured options. I have used that but some of these once run are difficult to interpret. E. g. one task "module update" failed on one PC. While I can work out which pc it failed on, how to do I find out the reason. Another Task
  2. I have followed the installation advise and the error has been fixed. I am however still interested to learn what secure browser can do for me. As mentioned I upgraded from AV to IS and did not have this feature before and cannot find a good description of what it actually does or how it protects me. If this is the wrong board for this question, can you perhaps move it to where it belongs?
  3. Marcos, can you please provide a link on how this feature is supposed to work? I just upgraded from one version to the latest Internet Security V 14 and see this is included but I am having a hard time finding any explanation on what it does or is supposed to do. KB notes have various infos on possible errors and I just got Error Code 0x847694d4. I will follow the advise there to see if this fixes the error but at this point I don't see any explanation as to what this feature actually does.
  4. Still not sure about the error message but after having installed the agents separately onto the pc and server, they now all appear in the cloud console - happy about that.
  5. Hi Marcos, thanks for your quick response. Please see attached error report - don't quite know how to deal with that.
  6. I just installed endpoint security and file server security on a pc and server. I used the installation file previously downloaded and activation via direct input of the business account details worked fine. However I seem to have only installed the actual AV program but not the management agent for remote control. Even though I have done this via a separate installation now (apparently successful) neither the pc nor the server appear in my remote/cloud console. How can I find them/ link them? I am using products 7.3 with the Eset Cloud Administrator. I expected them to turn up in Los
  7. I had seen the last connected tab under overview or under details but that to me seemed to indicate the last connection to the cloud to check for updates. Done some testing and it seems that is correct. Once a pc is turned off, the time shown there remains unchanged. So I guess by comparing this to other PC you can draw the conclusion that the pc is offline. Not sure how often a connection is normally initiated? Looks like every 10 minutes or does that vary?
  8. using ESET Cloud Administrator (version: and wondering whether there is any view that allows me to see if a workstation is actually online/live ? While I can see under "Computers" when the last update was done, I wonder if there is some view that allows me to check if someone is already working on the pc, ie could I run a scan. Our workstations are turned off normally after work.
  9. a feature is not installed or working properly. Just installed the program on an agent last night and while the on-board display shows everything to be fine, the cloud admin gives me this alert without any further explanation. Opening the security centre locally windows tells me that the firewall is managed by Eset Endpoint Security, so I am not sure if there is an issue with the installation or if the monitoring via the cloud console gives me an incorrect reading. I am using ESET Cloud Administrator (version: and Vers 7.3.2032.0 on the agents. Several agents instal
  10. I have set up 2FA to access the cloud portal and monitor some remote devices. That works fine but I noticed that after a relatively short period I get kicked off and need to log on again. Usually if I initiate a scan, it would not even be finished. Is there a setting somewhere that allows me to extend that period?
  11. Michalj, thanks for your response - Oliver already contacted me but here is the link/page that confused me: maybe I am reading this wrong https://www.eset.com/au/business/security-packs/ It states Security packs contain .... Remote Management: then list 3 options/features I suppose if we go with the suggested Endpoint Protection Advanced Cloud for 20 seats, we can easily increase that in increments if we need more seats?
  12. Michalj, thanks for the suggestion and I will watch the video. It is indeed a bit confusing if on the feature list for the small Business Pack both options are listed when only one is really required. Am I glad though that you responded because based on your description of the Endpoint Protection Advanced Cloud, that's probably exactly what I am looking for.
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