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beethoven

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  1. I had seen the last connected tab under overview or under details but that to me seemed to indicate the last connection to the cloud to check for updates. Done some testing and it seems that is correct. Once a pc is turned off, the time shown there remains unchanged. So I guess by comparing this to other PC you can draw the conclusion that the pc is offline. Not sure how often a connection is normally initiated? Looks like every 10 minutes or does that vary?
  2. using ESET Cloud Administrator (version: 1.2.108.0) and wondering whether there is any view that allows me to see if a workstation is actually online/live ? While I can see under "Computers" when the last update was done, I wonder if there is some view that allows me to check if someone is already working on the pc, ie could I run a scan. Our workstations are turned off normally after work.
  3. a feature is not installed or working properly. Just installed the program on an agent last night and while the on-board display shows everything to be fine, the cloud admin gives me this alert without any further explanation. Opening the security centre locally windows tells me that the firewall is managed by Eset Endpoint Security, so I am not sure if there is an issue with the installation or if the monitoring via the cloud console gives me an incorrect reading. I am using ESET Cloud Administrator (version: 1.2.108.0) and Vers 7.3.2032.0 on the agents. Several agents installed the same way are fine though these are Win 10 whereas the offending pc is still using Win7. So far I have just started to install the program on a number of pc without special configurations.
  4. I have set up 2FA to access the cloud portal and monitor some remote devices. That works fine but I noticed that after a relatively short period I get kicked off and need to log on again. Usually if I initiate a scan, it would not even be finished. Is there a setting somewhere that allows me to extend that period?
  5. Michalj, thanks for your response - Oliver already contacted me but here is the link/page that confused me: maybe I am reading this wrong https://www.eset.com/au/business/security-packs/ It states Security packs contain .... Remote Management: then list 3 options/features I suppose if we go with the suggested Endpoint Protection Advanced Cloud for 20 seats, we can easily increase that in increments if we need more seats?
  6. Michalj, thanks for the suggestion and I will watch the video. It is indeed a bit confusing if on the feature list for the small Business Pack both options are listed when only one is really required. Am I glad though that you responded because based on your description of the Endpoint Protection Advanced Cloud, that's probably exactly what I am looking for.
  7. Guys, thank you very much for your info - the product I am interested in is the ESET Home Office and Small Business Pack which contains for remote Management both ESET Security Management Centre and ESET Remote Administrator 6. I am still not sure if I will need to install and run both ESMC and ERA or will have only ESMC to deal with (plus the agents). Having just checked the Eset Endpoint Protection Advanced Cloud, it's in the same price range - so what are the benefits of one over the other product range? I am looking at 20-25 seats initially.
  8. I am considering moving across to NOD using of the Business Packs. Part of the packs is both the Eset Security Management Center and the Eset Remote Administrator Console. I am unclear as to what the difference between these two components is and whether you would choose one or both. We have a number of pc to be protected across two locations and I would like to receive alerts and be able to do scanning of linked pc remotely.
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