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beethoven

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Everything posted by beethoven

  1. In case someone else is interested, it seems "Unfortunately, there is no way to cancel or stop a running task. It will timeout at some point if the execution was interrupted in a way that a response was not possible (for example, a system restart)." A bit disappointing as in this case the status as shown in the task will often show something as running when in fact the scan was aborted midway and is no longer active.
  2. A pc linked to our cloud network has not been turned on for a while as it was not used. It now requires some modifications but upon startup a scan initiated. This apart from the usual updates makes the pc quite unresponsive. What is the best way to stop a running scan? I tried to run a command to pause protection (ecmd /setfeature onaccess pause) but this probably only becomes relevant after the scan is finished. I can't seem to find a command to abort a scan remotely?
  3. using eset internet security 14.2.24.0 on Win10/64bit This morning when trying to access our own website I am getting the above error message but only on my own pc. Other pc being connected to the same site using Endpoint security 8.1 via a managed cloud setup are having no issues. Looking at the details it appears that for reasons unclear on my pc the certification path for Eset SSL Filter CA is shown as something.domain.com.au . The certificate is issued correctly and shown in the cloud based protected pc as www.domain.com.au The incorrect path is a legacy server that we run for email only but should not be used for website checking. This worked fine until this morning and I have no idea how to reset the certification path. I did clear the cache last night after having done testing on the website in question wanting to ensure that what I am seeing is fresh and not cached. If Eset on my pc is now looking for an incorrect certificate (this certificate has expired or is not yet valid) how can I reset this to look for the correct path?
  4. thank you Marcos, it's working again. Of course that console ID is only available if you are able to connect or login, I now copied this to have this available in future if I run into a similar situation.
  5. Is there any new / current issue today? I have seen the above tools earlier and now I am getting Something went wrong message?
  6. Thank you Martin - I found this myself just after posting the query but was not able to delete the post, so I just edited it instead. I have not made use of the Dashboard/Eset Application info - thanks for pointing this out.
  7. Marcos, thank you but I think you may have misunderstood. I realise that the above caused Eset to take action but I do not think that my colleague went to this website intentionally. According to him he went to a car site and googling adnxs it seems that Adnxs.com is part of an advertising service that website publishers can use to generate revenue on their sites. Unfortunately, there are malicious programs that are redirecting users to these Adnxs.com ads without the permission of the publisher in order to generate revenue. I think it would be useful to know which website may have been compromised or just used this service so that if I see the same alert coming through for the same staff member several times whether this relates to the same site. In that case I would ask him not to access this site from our pc. I don't care if he uses his home pc.
  8. Using ESET PROTECT Cloud (version: 2.3.5.1) - a few times now I have been alerted via the cloud console about Eset terminating a script scanner (see screenshot) . Staff are aware to be careful as to which sites to access, so I am a bit frustrated that this seems to happen for one particular user. From the alert I can see that it was handled by Eset and that it was a chrome / website use but is there any way to see which webaddress "served" the malware. If this happened on a legit site that the user needs to access, I would feel better than thinking he he keeps surfing to sites that have nothing to do with work. The Object URI does not tell me much - it might be an add ?
  9. Using Cloud 2.3.5.1 and wonder how to easily check which workstations need to be updated with respect to the security agent or the management agent. At the moment I need to check each station individually via "show details" but assume there must be an easier way. I realise that I can see the version under computers overview but this does not provide info on the management agent. I also see that there is a pre-configured option to show computers with outdated modules though this does not show anything for me even though some pc need updating. edit: Just found the answer in Overview / Status
  10. Sorry Marcos, my terminology is probably wrong - please see attached screenshot. It has been set up via policy to run at startup and where most pc scan quickly, this one takes several hours each time. I suspect this is due to the split partition and the images on the second partition which I don't need to have scanned.
  11. On Eset Protect Cloud most of the workstations are automatically scanned on startup / balanced and this is fine with me. One workstation however has two partitions on the boot drive , the "active" OS and a second partition having some images stored. ( I realise that if this drive gets corrupted the data is gone too) . The startup scan is taking ages because after finishing the usual scan on the c: drive the scan moves to the other partition. Is there any way to restrict the scanning to the c: drive?
  12. Michalj, thanks for that - that worked well for me in testing. Marcos, how would I set up a preventative policy for locking default real-time and Hips? If I did so, would I still be able to use the command as described by Michalj?
  13. Michalj and Marcos, thanks for that. I will need to study this, to see whether this is within my abilities. I had hoped there was a way to select the workstation within the cloud console and rightclick disable or similar or perhaps run a task to disable protection. Can you please also confirm that my understanding is correct that at the workstation you cannot disable protection?
  14. Sorry Marcos, I had intended to post this under the Eset Protect Cloud Forum and somehow ended up in this forum, Perhaps you can move it . We are using Cloud Protection with 25 pc and I am monitoring these via the Administrator Function. What I am looking for is a way to temporarily suspend Eset on a specific workstation. In this particular case the colleague tried to install some legit software and the installation failed several times. While I could not see any indication that Eset had interfered or quarantined from the console, we wanted to rule out that the failure was due to the AV. I posted the relevant software numbers being used in my original post. Normally in a stand-alone AV you can rightclick the icon and temporarily suspend the protection, until reboot or for a number of minutes. It seemed to me that this was not possible on the workstation and I suspect that this is intended to prevent "anyone" to do this, so I was hoping to do this as administrator from my console. How? As mentioned I thought perhaps "deactivate the product" for this workstation in the console would be the way, but I can't see any effect. Obviously I would need to know what I deactivated and how to reverse this as our testing is over.
  15. I am not sure what the best procedure is to disable temporarily protection on a workstation controlled via the cloud? If this is not possible, can this be disable locally by the user? It seems to me that locally the options are greyed out. Using Endpoint Sec 7.3.2044 and ESET PROTECT Cloud (version: 2.1.24.0 and ESET Management Agent 8.0.1238.0 I clicked on deactivate the product in the console but I cannot see what this did or how I would revert this now?
  16. We are using Eset Protect Cloud and I while I can see our set of workstations and servers listed, I find it quite hard to understand how to properly maintain these. Doing scans either ad hoc or scheduled and then actually seeing the result should be a basic function. I seem to understand that I can run tasks individually from the task menu and there are pre-configured options. I have used that but some of these once run are difficult to interpret. E. g. one task "module update" failed on one PC. While I can work out which pc it failed on, how to do I find out the reason. Another Task for a scan shows it finished successfully but clicking on details only shows me the details of the pc, not the details of the scan. Is there any way to see what was scanned - how many files , drives etc? Scheduled scans I believe need to be set up via policies and I have done that but again checking in later to see the results to make sure everything is normal, is not straightforward. Looking at Details/Executions I can see the last time a special scheduled scan was run and which pc finished successfully and which timed out. I can't see any further details and checking execution details on the tabs even going back a month does not show a single line of info. Are there any clear instructions either via pdf, direct link or video that can help me understand this better?
  17. I have followed the installation advise and the error has been fixed. I am however still interested to learn what secure browser can do for me. As mentioned I upgraded from AV to IS and did not have this feature before and cannot find a good description of what it actually does or how it protects me. If this is the wrong board for this question, can you perhaps move it to where it belongs?
  18. Marcos, can you please provide a link on how this feature is supposed to work? I just upgraded from one version to the latest Internet Security V 14 and see this is included but I am having a hard time finding any explanation on what it does or is supposed to do. KB notes have various infos on possible errors and I just got Error Code 0x847694d4. I will follow the advise there to see if this fixes the error but at this point I don't see any explanation as to what this feature actually does.
  19. Still not sure about the error message but after having installed the agents separately onto the pc and server, they now all appear in the cloud console - happy about that.
  20. Hi Marcos, thanks for your quick response. Please see attached error report - don't quite know how to deal with that.
  21. I just installed endpoint security and file server security on a pc and server. I used the installation file previously downloaded and activation via direct input of the business account details worked fine. However I seem to have only installed the actual AV program but not the management agent for remote control. Even though I have done this via a separate installation now (apparently successful) neither the pc nor the server appear in my remote/cloud console. How can I find them/ link them? I am using products 7.3 with the Eset Cloud Administrator. I expected them to turn up in Lost and Found.
  22. I had seen the last connected tab under overview or under details but that to me seemed to indicate the last connection to the cloud to check for updates. Done some testing and it seems that is correct. Once a pc is turned off, the time shown there remains unchanged. So I guess by comparing this to other PC you can draw the conclusion that the pc is offline. Not sure how often a connection is normally initiated? Looks like every 10 minutes or does that vary?
  23. using ESET Cloud Administrator (version: 1.2.108.0) and wondering whether there is any view that allows me to see if a workstation is actually online/live ? While I can see under "Computers" when the last update was done, I wonder if there is some view that allows me to check if someone is already working on the pc, ie could I run a scan. Our workstations are turned off normally after work.
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