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Oliver last won the day on April 10 2019

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  1. Hello, ESMC (ESET Security Management Center) is the newer version of ERA (ESET Remote Administrator). So I would highly recommend to focus on the ESMC.
  2. Hello, as stated in the Database requirements for ESMC 7.1 , MariaDB is not supported for ESMC 7.1. https://help.eset.com/esmc_install/71/en-US/database_requirements.html
  3. Are you able to login to your ESET Business Account?
  4. Hello, this is described in the product documentation: https://help.eset.com/esmc_admin/70/en-US//?admin_pol_for_ios_mdm.html
  5. But as stated here : https://help.eset.com/esmc_admin/70/en-US/?client_tasks_system_update.html. Allow reboot - This option applies to Windows operating systems only and forces the client computer to reboot once the updates are installed. If this option is not selected, updates that require a reboot will not be installed. So in the current implementation, the scenario you want to achieve is not possible. You either install all updates and if one of them requires to reboot the computer will reboot. Or you install all updates that do not require a reboot. The only workaround for this can be to schedule the task in a timeframe when the reboot will not cause any problems.
  6. Hello, for this, you should use Client task -> Mobile -> Anti-Theft Actions -> Platform: iOS DEP -> Command: Find (Turn on Lost Mode). The device can be unlocked afterward only from ESMC Web Console with "Turn off Lost Mode " task.
  7. Hello, I think you can find useful information here : https://help.eset.com/esmc_install/70/en-US/installation_deployment_scenarios.html and here https://help.eset.com/esmc_install/70/en-US/infrastructure_sizing.html
  8. It is possible to manage your mobiles with MDM with certificates created only in the ERA/ESMC console. If your certificates match the requirements mentioned in the link above, and you are still experiencing problems, please contact ESET Tech Support.
  9. Hello, For problems with the iOS12 certificate, please check the iOS 12 requirements https://help.eset.com/esmc_install/70/en-US/?mobile.html
  10. Hello, try this specific KB article: https://support.eset.com/kb6011/ and also the MDM troubleshooting: https://support.eset.com/kb6374/ Oliver
  11. Hello, have a look at this: https://help.eset.com/esmc_admin/70/en-US/how_to_configure_snmp.html
  12. Hello, the content is available at https://help.eset.com/esmc_install/70/en-US/?mobile.html
  13. There is no such option at the moment. But you can create a read-only user for them and give that user permissions to see your policies. This way they can navigate to the Policies, click on any policy they need and under the Setting tab see all the applied settings of the policy.
  14. Hello, Agent policy settings are described here: https://help.eset.com/esmc_admin/70/en-US/agent_settings.html and Security product proxy settings are described here: https://help.eset.com/esmc_admin/70/en-US/agent_settings.html You can also find the full description on how to set up the proxy for ESMC here: https://support.eset.com/KB6750/
  15. Hello, you can find useful information here: https://help.eset.com/esmc_install/70/en-US/failover_cluster_linux.htmlhttps://help.eset.com/esmc_install/70/en-US/failover_cluster_linux.html
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