Oliver
ESET Staff-
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Oliver last won the day on April 10 2019
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About Oliver
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Slovakia
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ESMC 7.1 - errors in server trace.log
Oliver replied to Radim's topic in ESET PROTECT On-prem (Remote Management)
Hello, as stated in the Database requirements for ESMC 7.1 , MariaDB is not supported for ESMC 7.1. https://help.eset.com/esmc_install/71/en-US/database_requirements.html -
Unable to Access Cloud Administrator
Oliver replied to Infektyn's topic in ESET PROTECT On-prem (Remote Management)
Are you able to login to your ESET Business Account? -
Oliver reacted to a post in a topic: ESMC says up-to-date with 7.0.577?
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MDM iOS Exchange setup
Oliver replied to noorigin's topic in ESET PROTECT On-prem (Remote Management)
Hello, this is described in the product documentation: https://help.eset.com/esmc_admin/70/en-US//?admin_pol_for_ios_mdm.html -
Farah reacted to a post in a topic: Windows updates install
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Windows updates install
Oliver replied to PiotrP's topic in ESET PROTECT On-prem (Remote Management)
But as stated here : https://help.eset.com/esmc_admin/70/en-US/?client_tasks_system_update.html. Allow reboot - This option applies to Windows operating systems only and forces the client computer to reboot once the updates are installed. If this option is not selected, updates that require a reboot will not be installed. So in the current implementation, the scenario you want to achieve is not possible. You either install all updates and if one of them requires to reboot the computer will reboot. Or you install all updates that do not require a reboot. The only workaround for this can be to schedule the task in a timeframe when the reboot will not cause any problems. -
MichalJ reacted to a post in a topic: iOS device lock
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Peter Randziak reacted to a post in a topic: iOS device lock
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Hello, for this, you should use Client task -> Mobile -> Anti-Theft Actions -> Platform: iOS DEP -> Command: Find (Turn on Lost Mode). The device can be unlocked afterward only from ESMC Web Console with "Turn off Lost Mode " task.
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Choice Mysql Windows or Microsoft SQL Express?
Oliver replied to Geekcu's topic in ESET PROTECT On-prem (Remote Management)
Hello, I think you can find useful information here : https://help.eset.com/esmc_install/70/en-US/installation_deployment_scenarios.html and here https://help.eset.com/esmc_install/70/en-US/infrastructure_sizing.html -
invalid https certificate
Oliver replied to Brianlogic's topic in ESET PROTECT On-prem (Remote Management)
It is possible to manage your mobiles with MDM with certificates created only in the ERA/ESMC console. If your certificates match the requirements mentioned in the link above, and you are still experiencing problems, please contact ESET Tech Support.- 3 replies
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- iphone version 12
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Peter Randziak reacted to a post in a topic: invalid https certificate
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invalid https certificate
Oliver replied to Brianlogic's topic in ESET PROTECT On-prem (Remote Management)
Hello, For problems with the iOS12 certificate, please check the iOS 12 requirements https://help.eset.com/esmc_install/70/en-US/?mobile.html- 3 replies
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- https
- iphone version 12
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iOS Profile Installation Failed
Oliver replied to Arthur Wiebe's topic in ESET PROTECT On-prem (Remote Management)
Hello, try this specific KB article: https://support.eset.com/kb6011/ and also the MDM troubleshooting: https://support.eset.com/kb6374/ Oliver -
Monitoring ERA via snmp
Oliver replied to dbenoiton's topic in ESET PROTECT On-prem (Remote Management)
Hello, have a look at this: https://help.eset.com/esmc_admin/70/en-US/how_to_configure_snmp.html -
Hello, the content is available at https://help.eset.com/esmc_install/70/en-US/?mobile.html
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Export Policy to Text or PDF
Oliver replied to Kieran Barry's topic in ESET PROTECT On-prem (Remote Management)
There is no such option at the moment. But you can create a read-only user for them and give that user permissions to see your policies. This way they can navigate to the Policies, click on any policy they need and under the Setting tab see all the applied settings of the policy. -
Hello, Agent policy settings are described here: https://help.eset.com/esmc_admin/70/en-US/agent_settings.html and Security product proxy settings are described here: https://help.eset.com/esmc_admin/70/en-US/agent_settings.html You can also find the full description on how to set up the proxy for ESMC here: https://support.eset.com/KB6750/