rich56 0 Posted December 11, 2020 Share Posted December 11, 2020 41 minutes ago, rich56 said: Here you go Marcos. iris.dns.0.zip 1.35 kB · 1 download iris.dc.0.zip Link to comment Share on other sites More sharing options...
DaveG_FB 0 Posted December 11, 2020 Share Posted December 11, 2020 My installation has been fine since about 12:00 CAT after using pre-release updates- will post here again if it goes "wonky" again. Link to comment Share on other sites More sharing options...
slash 0 Posted December 15, 2020 Share Posted December 15, 2020 On 12/11/2020 at 6:47 AM, Marcos said: Can anybody else confirm that the issue is gone after switching to the pre-release update channel? still failing after switch to pre-release update. Link to comment Share on other sites More sharing options...
DaveG_FB 0 Posted December 16, 2020 Share Posted December 16, 2020 I confirm all is till working 100%. Link to comment Share on other sites More sharing options...
itman 1,746 Posted December 16, 2020 Share Posted December 16, 2020 I just received LiveGrid module 1093 today via regular update channel today. Link to comment Share on other sites More sharing options...
Headshot557 0 Posted December 17, 2020 Share Posted December 17, 2020 (edited) I have the same issue from end November Early December til now. I have also tried everything mentioned above. I also had an ESET technician log on to my PC and he can also not find a fix. Edited December 17, 2020 by Headshot557 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted December 17, 2020 Administrators Share Posted December 17, 2020 1 hour ago, Headshot557 said: I have the same issue from end November Early December til now. I have also tried everything mentioned above. I also had an ESET technician log on to my PC and he can also not find a fix. Please carry on as follows: - in the advanced setup -> tools -> diagnostics enable Advanced antispam logging - reproduce the issue - disable logging - collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
Headshot557 0 Posted December 20, 2020 Share Posted December 20, 2020 Hi Marcos, Is this what you need? eis_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted December 20, 2020 Administrators Share Posted December 20, 2020 41 minutes ago, Headshot557 said: Hi Marcos, Is this what you need? Yes, that's it. Looks like some serious issues with DNS on your machine: Failed to get new nameserver addresses Question [name: avcloud.e5.sk, type: A] UDP resolve failed (result: CONNECTION_TIMEOUT) Question [name: avcloud.e5.sk, type: A] UDP response read timeout Question [name: avcloud.e5.sk, type: A] resolving failed with error INTERNAL_ERROR Does setting up Google DNS servers 8.8.8.8 and 8.8.4.4 make a difference? Link to comment Share on other sites More sharing options...
Headshot557 0 Posted December 20, 2020 Share Posted December 20, 2020 I usually have Google DNS set up. I just checked my settings and they are on automatic for some reason. I have changed the settings to Google DNS servers again and will monitor to see if the problem still persists. Link to comment Share on other sites More sharing options...
slash 0 Posted December 21, 2020 Share Posted December 21, 2020 On 12/15/2020 at 2:44 PM, slash said: still failing after switch to pre-release update. purchased ESET online a few months back and could not find my original code when prompted to re-enter the info, so, just repurchased 2 year ESET and working fine now. yes, I made sure to save new license code. Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 396 Posted December 21, 2020 Most Valued Members Share Posted December 21, 2020 29 minutes ago, slash said: purchased ESET online a few months back and could not find my original code when prompted to re-enter the info, so, just repurchased 2 year ESET and working fine now. yes, I made sure to save new license code. You should be able to use your contact details to recover it Link to comment Share on other sites More sharing options...
cimmay 0 Posted January 3, 2021 Share Posted January 3, 2021 (edited) The problem of Limited Direct Cloud Connectivity has been solved in NOD32 14.0.22.0 with LiveGrid communication module 1093 update. The update was done 3 days ago. And I've been able to connect to the SK server with nslookup from Seattle on Comcast. Edited January 3, 2021 by cimmay Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted January 3, 2021 Administrators Share Posted January 3, 2021 1 hour ago, cimmay said: The problem of Limited Direct Cloud Connectivity has been solved in NOD32 14.0.22.0 with LiveGrid communication module 1093 update. The update was done 3 days ago. And I've been able to connect to the SK server with nslookup from Seattle on Comcast. Are you behind a firewall? If so, is communication on UDP port 53535 allowed? If that's not an issue, please enable advanced antispam logging under tools -> diagnostics, reproduce the error, disable logging and collect logs with ESET Log Collector. When done, upload the generated archive here. Link to comment Share on other sites More sharing options...
Gunso 1 Posted January 4, 2021 Share Posted January 4, 2021 For information, I have the Limited Direct Cloud Connectivity warning message each time I launch Steam. Everything is up to date. I don't really care for myself but it might help you to figure out which port may be problematic. Headshot557 1 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted January 4, 2021 Administrators Share Posted January 4, 2021 14 minutes ago, Gunso said: For information, I have the Limited Direct Cloud Connectivity warning message each time I launch Steam. Everything is up to date. I don't really care for myself but it might help you to figure out which port may be problematic. Please follow the instructions in the post above. Link to comment Share on other sites More sharing options...
Headshot557 0 Posted January 15, 2021 Share Posted January 15, 2021 On 1/4/2021 at 7:11 PM, Gunso said: For information, I have the Limited Direct Cloud Connectivity warning message each time I launch Steam. Everything is up to date. I don't really care for myself but it might help you to figure out which port may be problematic. This is the same issue I am facing after keeping an eye on it for a while. Link to comment Share on other sites More sharing options...
itman 1,746 Posted January 15, 2021 Share Posted January 15, 2021 On 1/4/2021 at 12:11 PM, Gunso said: For information, I have the Limited Direct Cloud Connectivity warning message each time I launch Steam. Here's an article that lists ports used by Steam: https://support.steampowered.com/kb_article.php?ref=8571-GLVN-8711 I don't see anything listed there that would conflict with protocol/ports used by LiveGrid. Link to comment Share on other sites More sharing options...
morpheus1962_1 0 Posted January 27, 2021 Share Posted January 27, 2021 going about with the same issue ; switched to pre-release update this morning ( problem is when i use computer at work) ; since i installed new update this morning and worked afternoon got just one error message about 30 minute after update .... Hopefully Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted January 28, 2021 Administrators Share Posted January 28, 2021 9 hours ago, morpheus1962_1 said: going about with the same issue ; switched to pre-release update this morning ( problem is when i use computer at work) ; since i installed new update this morning and worked afternoon got just one error message about 30 minute after update .... Hopefully If I understand it correctly, the issue occurs only at your work but not at home? Most likely this will be caused by the fact that your employee blocks communication on port 53535. Link to comment Share on other sites More sharing options...
aRMUs 0 Posted March 16, 2021 Share Posted March 16, 2021 On 1/3/2021 at 11:10 PM, Marcos said: Are you behind a firewall? If so, is communication on UDP port 53535 allowed? If that's not an issue, please enable advanced antispam logging under tools -> diagnostics, reproduce the error, disable logging and collect logs with ESET Log Collector. When done, upload the generated archive here. Already create new rule to open port 53535. Should I enable all of three choices, Domain, Private, Public, to apply this rule? Link to comment Share on other sites More sharing options...
cimmay 0 Posted March 25, 2021 Share Posted March 25, 2021 Disabled the cable modem firewall and after an hour ESET NOD logged "Restored Direct Cloud connectivity." I had made two windows firewall rules to open port 53535 but it had no effect and were deleted the next day. This was the first "restored" message I got since Nod was installed months ago. Link to comment Share on other sites More sharing options...
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