rich56 0 Posted December 9, 2020 Share Posted December 9, 2020 1 minute ago, rich56 said: This Attention Required notification comes and goes multiple times a day and random times Link to comment Share on other sites More sharing options...
AJTW 0 Posted December 9, 2020 Share Posted December 9, 2020 I am having the same issue which freezes me in my remote desktop connection to work computer (and prevents me from reconnected to the remote desktop until some hard boots it). Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 9, 2020 Administrators Share Posted December 9, 2020 20 minutes ago, AJTW said: I am having the same issue which freezes me in my remote desktop connection to work computer (and prevents me from reconnected to the remote desktop until some hard boots it). LiveGrid connectivity issues cannot affect your remote desktop connection, it must be cause by something else. Does temporarily pausing or disabling the firewall make a difference? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 10, 2020 Administrators Share Posted December 10, 2020 @rich56 please run the following and provide the output: nslookup avcloud.e5.sk 172.22.80.1 Link to comment Share on other sites More sharing options...
degu611 0 Posted December 10, 2020 Share Posted December 10, 2020 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 10, 2020 Administrators Share Posted December 10, 2020 23 minutes ago, degu611 said: In your case the DNS server will be different. Please provide iris*.logs as instructed in one of my previous posts above to determine the DNS server that is used. Anyways, the logs provided by @rich56 helped us determine DNS resolution issues with some DNS servers. Within a couple of hours a new LiveGrid communication module which will add a fallback to Google DNS if resolution from your DNS server fails and which we believe should eventually resolve these issues. Link to comment Share on other sites More sharing options...
fwk 0 Posted December 10, 2020 Share Posted December 10, 2020 I think I can confirm that is the issue. I just had the popup again and already had my CMD open, here's the result from nslookup: 5 minutes later I get a correct response from 1.1.1.1 again. Link to comment Share on other sites More sharing options...
rich56 0 Posted December 10, 2020 Share Posted December 10, 2020 4 hours ago, Marcos said: @rich56 please run the following and provide the output: nslookup avcloud.e5.sk 172.22.80.1 The Require Attention LiveGrid is not accessible was on as I ran this. It was off about 15 minutes prior. Link to comment Share on other sites More sharing options...
itman 1,659 Posted December 10, 2020 Share Posted December 10, 2020 29 minutes ago, rich56 said: The Require Attention LiveGrid is not accessible was on as I ran this. It was off about 15 minutes prior. I received the same result and I am not having any ongoing LiveGrid connectivity issues. As such, I don't believe this is a local DNS server issue. Link to comment Share on other sites More sharing options...
itman 1,659 Posted December 10, 2020 Share Posted December 10, 2020 I will also note this. When I perform nslookup avcloud.e5.sk, my IPv6 DNS server is being used for the lookup. My ISP, AT&T, is sending all network traffic as IPv6 and the router converts IPv4 traffic via DNS64 and NAT64 using ipv4only.arpa; ref.: https://tools.ietf.org/id/draft-cheshire-sudn-ipv4only-dot-arpa-08.html . Of note: Quote One of the known concerns with DNS64 is that it interferes with DNSSEC. DNSSEC may cryptographically assert that a name has no IPv6 AAAA records, while at the same time DNS64 address synthesis is contradicting this and claiming that IPv6 AAAA records do exist. Link to comment Share on other sites More sharing options...
degu611 0 Posted December 10, 2020 Share Posted December 10, 2020 A 12/8/2020 at 20:53, Marcos mondta: írisz.zip Link to comment Share on other sites More sharing options...
DaveG_FB 0 Posted December 11, 2020 Share Posted December 11, 2020 Also been having this problem for at least a week and this screenshot was about a minute ago. Link to comment Share on other sites More sharing options...
DaveG_FB 0 Posted December 11, 2020 Share Posted December 11, 2020 Any assistance would be appreciated as I read all the posts and the issue persists. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 11, 2020 Administrators Share Posted December 11, 2020 To make it clear - the root cause of the issue is not at ESET's part. We are now just adding a workaround to DNS issues at users or their ISP. Basically the only change in terms of DNS was that before the products communicated with a "com" domain and now they communicate with an "sk" domain. The plan is to have a new version of the LG communication module with a workaround for most common DNS issues at the client/ISP part on pre-release update servers within today. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 11, 2020 Administrators Share Posted December 11, 2020 Within 1-2 hours the LiveGrid communication module 1089 is going to be available on the pre-release update channel. Please select pre-release updates in the advanced update setup and let us know if the new module works for you. peteyt 1 Link to comment Share on other sites More sharing options...
degu611 0 Posted December 11, 2020 Share Posted December 11, 2020 2 hours ago, Marcos said: Within 1-2 hours the LiveGrid communication module 1089 is going to be available on the pre-release update channel. Please select pre-release updates in the advanced update setup and let us know if the new module works for you. No problem! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 11, 2020 Administrators Share Posted December 11, 2020 1 hour ago, degu611 said: No problem! Can anybody else confirm that the issue is gone after switching to the pre-release update channel? Link to comment Share on other sites More sharing options...
degu611 0 Posted December 11, 2020 Share Posted December 11, 2020 5 hours ago, Marcos said: Within 1-2 hours the LiveGrid communication module 1089 is going to be available on the pre-release update channel. Please select pre-release updates in the advanced update setup and let us know if the new module works for you. new module works Link to comment Share on other sites More sharing options...
rich56 0 Posted December 11, 2020 Share Posted December 11, 2020 54 minutes ago, Marcos said: Can anybody else confirm that the issue is gone after switching to the pre-release update channel? Made the change as you instructed. Require Attention LiveGrid was on. Download started and installed. After the update install the notification stayed on for about 2 to 3 seconds and then went off. Link to comment Share on other sites More sharing options...
rich56 0 Posted December 11, 2020 Share Posted December 11, 2020 10 minutes ago, rich56 said: Made the change as you instructed. Require Attention LiveGrid was on. Download started and installed. After the update install the notification stayed on for about 2 to 3 seconds and then went off. Maybe spoke to soon....Require Attention just came on again. Link to comment Share on other sites More sharing options...
itman 1,659 Posted December 11, 2020 Share Posted December 11, 2020 33 minutes ago, rich56 said: Maybe spoke to soon....Require Attention just came on again. Are you using this free Canadian DNS service: https://www.cira.ca/cybersecurity-services/canadian-shield ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 11, 2020 Administrators Share Posted December 11, 2020 45 minutes ago, rich56 said: Maybe spoke to soon....Require Attention just came on again. Please provide fresh iris logs (logging can be enabled also by enabling advanced antispam logging under tools -> diagnostics). The module should help unless you have access to Google DNS servers blocked but we'll see what the logs will yield. Link to comment Share on other sites More sharing options...
rich56 0 Posted December 11, 2020 Share Posted December 11, 2020 49 minutes ago, itman said: Are you using this free Canadian DNS service: https://www.cira.ca/cybersecurity-services/canadian-shield ? Don't know what this is and have never heard of it. Link to comment Share on other sites More sharing options...
rich56 0 Posted December 11, 2020 Share Posted December 11, 2020 38 minutes ago, Marcos said: Please provide fresh iris logs (logging can be enabled also by enabling advanced antispam logging under tools -> diagnostics). The module should help unless you have access to Google DNS servers blocked but we'll see what the logs will yield. Here you go Marcos. iris.dns.0.zip Link to comment Share on other sites More sharing options...
itman 1,659 Posted December 11, 2020 Share Posted December 11, 2020 Here's what MXToolbox check notes about domain, avcloud.e5.sk: Link to comment Share on other sites More sharing options...
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