JMarteville 0 Posted July 31, 2020 Share Posted July 31, 2020 Hello, I tried to install Eset Management Agent 7.2.1266.0 on a Lenovo 20RD0016FR. In my SMC console, I get this error message: I already tried after the installation: - Reboot - installation from a usb key of the agent + antivirus Today, I don't have any solutions .... Any ideas ? Regards, Jérôme Link to comment Share on other sites More sharing options...
Administrators Marcos 4,713 Posted July 31, 2020 Administrators Share Posted July 31, 2020 Please provide logs collected with ESET Log Collector on the client. JMarteville 1 Link to comment Share on other sites More sharing options...
JMarteville 0 Posted August 3, 2020 Author Share Posted August 3, 2020 Hello Marcos, Here, the log from the client. eea_logs_AGEORGE.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 4,713 Posted August 3, 2020 Administrators Share Posted August 3, 2020 Looks like a fatal problem with installation. No drivers nor ekrn are running. Please remove ESET in safe mode as per https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool. The install Endpoint manually and generate install logs as per https://support.eset.com/en/kb406-how-do-i-generate-an-installation-error-log-for-windows-eset-products. If the installation fails, please provide the install logs. JMarteville 1 Link to comment Share on other sites More sharing options...
JMarteville 0 Posted August 10, 2020 Author Share Posted August 10, 2020 You can close the topic. Removing ESET in safe mode was the solution. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,713 Posted August 10, 2020 Administrators Share Posted August 10, 2020 Did you install the latest Endpoint 7.3.2039 then and it's been running fine since then? Link to comment Share on other sites More sharing options...
JMarteville 0 Posted August 12, 2020 Author Share Posted August 12, 2020 Yes indeed !! Link to comment Share on other sites More sharing options...
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