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Trojan Detection or False Positive


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We have several zip and ZIP EXEs that customers are not able to download from our web or ftp site because their AV is saying the files contain:

MalAgent.H_489(trojan)

 

I've used our ESET NOD32 Antivirus 4

 

Virus signature database: 9674 (20140414)

 

and ESET Online scan to locate the source of the Trojan, but the result is clean.

 

Is there something I'm missing?  Can I upload on of the problem files for review (files are larger than 2 MB).

 

Thanks,

 

Chad Newman

Black Mountain Software

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I'd recommend submitting the files to the vendor that flagged them as malicious for a review. The mentioned detection name sounds to be too generic so it could likely be a false positive.

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