Jeremy-CH 0 Posted January 21, 2020 Share Posted January 21, 2020 When I look in the Cloud Administrator screen I have a message about a computer that has out of date software etc,.... I have tried to follow all steps to remove it but it keeps coming back!! I presume this is due to the fact that the step "uninstall ESET in the device" is not being completed - because that pc is broken! How do i get rid of the computer completely if I have no access to it? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 21, 2020 Administrators Share Posted January 21, 2020 If manual uninstallation doesn't work, you can use the ESET Uninstall tool in safe mode as per https://support.eset.com/en/uninstall-eset-manually-using-the-eset-uninstaller-tool. Link to comment Share on other sites More sharing options...
Jeremy-CH 0 Posted January 21, 2020 Author Share Posted January 21, 2020 Unfortunately neither automated nor manual software removal is available to me "the machine is dead" - it does not turn on. Link to comment Share on other sites More sharing options...
Recommended Posts