johnnyboy98 0 Posted November 28, 2019 Share Posted November 28, 2019 hi i seem to have an error with my licence it says that my licence will need renewed but i have already paid for this months renewal and also received confirmation emails saying that i have paid this months renewal. For some strange reason it still says that my licence will be renewed on the 18 but i received an email saying that the licence was renewed on nov 10. i need some sort of help into this issue because im afraid i will not be making the payment for a new licence again when there was a payment taken from my bank on the 10 of nov. will attach photos Thanks john Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 28, 2019 Administrators Share Posted November 28, 2019 I've reached out to colleagues who could shed more light. Will keep you posted. Link to comment Share on other sites More sharing options...
johnnyboy98 0 Posted November 28, 2019 Author Share Posted November 28, 2019 Hi Marco's thanks for the prompt reply I hope that we can both get it sorted Thanks john Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 29, 2019 Administrators Share Posted November 29, 2019 Please provide me with the file C:\ProgramData\ESET\ESET Security\License\license.lf. Link to comment Share on other sites More sharing options...
johnnyboy98 0 Posted November 29, 2019 Author Share Posted November 29, 2019 Hi Marco's I shall provide that file when I'm at my computer, apologies I will get it to you as soon as possible. Thanks john Link to comment Share on other sites More sharing options...
johnnyboy98 0 Posted December 4, 2019 Author Share Posted December 4, 2019 Hi marcos it seems to be working now sorry for wasting your time, apologies john Link to comment Share on other sites More sharing options...
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