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johnnyboy98

licence error

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hi i seem to have an error with my licence it says that my licence will need renewed but i have already paid for this months renewal and also received confirmation emails saying that i have paid this months renewal.

For some strange reason it still says that my licence will be renewed on the 18 but i received an email saying that the licence was renewed on nov 10. i need some sort of help into this issue because im afraid i will not be making the payment for a new licence again when there was a payment taken from my bank on the 10 of nov. 

will attach photos 

Thanks john 

Untitled 1.png

Untitled 2.png

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I've reached out to colleagues who could shed more light. Will keep you posted.

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Hi Marco's thanks for the prompt reply I hope that we can both get it sorted 

Thanks john 

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Please provide me with the file C:\ProgramData\ESET\ESET Security\License\license.lf.

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Hi Marco's I shall provide that file when I'm at my computer, apologies I will get it to you as soon as possible. 

Thanks john 

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Hi marcos it seems to be working now sorry for wasting your time, 

apologies john 

 

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