100 2 Posted July 19, 2019 Share Posted July 19, 2019 1 hour ago, Page42 said: I've been opening and closing browser sessions like crazy, trying to get Sandboxie to throw another "Could not move the sandbox folder out of the way" error message, but all is well. Sandboxie is deleting sandboxes like it used to. Have you also tested it as follows: Start a software (e.g. browser) in a sandbox. Install or update a software outside Sandboxie. Exit the program in the sandbox and try to clear it. This is how the problem always occurred with me. Link to comment Share on other sites More sharing options...
Bob_D 0 Posted July 20, 2019 Share Posted July 20, 2019 On 7/18/2019 at 9:19 PM, URBAN0 said: That's what you call it exceptional support👍 Cleaner module 1197 has indeed resolved the issue. Which is why (among other reasons) why I've been an Eset subscriber for many, many years. Link to comment Share on other sites More sharing options...
URBAN0 14 Posted July 20, 2019 Share Posted July 20, 2019 (edited) 👌 Just curious, I'm fairly new to ESET so still learning. I just looked into installed cleaner modules and I'm still on 1195 and I'm on the latest 12.2.23.0 NOD32 I can only presume that the updates gets pushed to customers gradually😀 Edited July 20, 2019 by URBAN0 Link to comment Share on other sites More sharing options...
itman 1,746 Posted July 20, 2019 Share Posted July 20, 2019 14 minutes ago, URBAN0 said: 👌 Just curious, I'm fairly new to ESET so still learning. I just looked into installed cleaner modules and I'm still on 1195 and I'm on the latest 12.2.23.0 NOD32 I can only presume that the updates gets pushed to customers gradually😀 I assume any one who has posted to this effect is using the pre-released version. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted July 20, 2019 Administrators Share Posted July 20, 2019 We don't release modules to all users at once but gradually in batches so that in case of issues we can stop the release and revert the module to mitigate the impact on users. Modules are released as follows: 1. wave: released for QA testing 2. wave: released for internal testing on a bigger group of production machines and for beta versions 3. wave: released for users with pre-release update channel set 4. wave: released in batches gradually to all users 5. wave: released for all users. 100 1 Link to comment Share on other sites More sharing options...
URBAN0 14 Posted July 20, 2019 Share Posted July 20, 2019 Very impressive way of approach. I am truly glad and very happy with my decision to become ESET customer. Link to comment Share on other sites More sharing options...
100 2 Posted July 20, 2019 Share Posted July 20, 2019 1 hour ago, URBAN0 said: Very impressive way of approach. I am truly glad and very happy with my decision to become ESET customer. Eset has by far the best support of all antivirus software vendors. They are the only ones who take their customers seriously and listen to them! Link to comment Share on other sites More sharing options...
Urashima Taro 0 Posted July 20, 2019 Share Posted July 20, 2019 (edited) @Marcos I have been running ESET 1197 pre-release cleaner module for the past few days without issues. Sandboxie is working like it was prior to the reported problem. Marcos, could you elaborate what did ESET cleaner module did to Sandboxie to cause this problem? Sandboxie worked along with ESET for years without any conflicts until the reported issue occured recently. Your input is appreciated. Edited July 20, 2019 by Urashima Taro Link to comment Share on other sites More sharing options...
URBAN0 14 Posted July 20, 2019 Share Posted July 20, 2019 51 minutes ago, 100 said: Eset has by far the best support of all antivirus software vendors. They are the only ones who take their customers seriously and listen to them! Yes I know this as well, Its a huge, a huge +👏, not only to be heard, but for the developer(s) to actually hear you. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted July 20, 2019 Administrators Share Posted July 20, 2019 2 hours ago, Urashima Taro said: Marcos, could you elaborate what did ESET cleaner module did to Sandboxie to cause this problem? Certain registry handles were not closed after cleaning. Link to comment Share on other sites More sharing options...
beethoven 0 Posted July 21, 2019 Share Posted July 21, 2019 Using Win 7/64 Just wanted to confirm that for me too it looks like the issues with sandboxie have been solved (based on the first few days running the new pre-release). Link to comment Share on other sites More sharing options...
100 2 Posted August 1, 2019 Share Posted August 1, 2019 On 7/20/2019 at 6:46 PM, Marcos said: 3. wave: released for users with pre-release update channel set 4. wave: released in batches gradually to all users 5. wave: released for all users. Are the test updates still on wave 3? I have now also switched to the test updates. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted August 1, 2019 Administrators Share Posted August 1, 2019 9 minutes ago, 100 said: Are the test updates still on wave 3? I have now also switched to the test updates. No. We will start distributing a newer version of the cleaner module 1198 with another fix most likely within the next week. 100 1 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted August 3, 2019 Administrators Share Posted August 3, 2019 The Cleaner module 1198 was put on pre-release update servers yesterday (Aug 2). Link to comment Share on other sites More sharing options...
beethoven 0 Posted August 4, 2019 Share Posted August 4, 2019 Can you provide some info as to what changes were made compared to the previous fix? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted August 4, 2019 Administrators Share Posted August 4, 2019 4 hours ago, beethoven said: Can you provide some info as to what changes were made compared to the previous fix? The fix is same. There are no other public changes in that module. Link to comment Share on other sites More sharing options...
mustwakeup 0 Posted August 4, 2019 Share Posted August 4, 2019 (edited) With new cleaner module 1198, for me, the problem came again with intermitence. This was solve with 1197P. Sandboxie with drop rights enable. Now with 1199 problem solve again. Edited August 6, 2019 by mustwakeup Link to comment Share on other sites More sharing options...
100 2 Posted August 5, 2019 Share Posted August 5, 2019 On 8/3/2019 at 10:55 AM, Marcos said: The Cleaner module 1198 was put on pre-release update servers yesterday (Aug 2). Cleaner module 1199 now. :-) Link to comment Share on other sites More sharing options...
Tetranitrocubane 2 Posted August 11, 2019 Author Share Posted August 11, 2019 (edited) On 8/5/2019 at 12:06 PM, 100 said: Cleaner module 1199 now. 🙂 After updating to cleaner module 1199, the problem has returned with consistency. Edit: Check that - It is still happening periodically, but it was only consistent for the first few times after updating the cleaner module. It's happening only very rarely afterward. Just to add to the confusion, I guess! Edited August 11, 2019 by Tetranitrocubane Link to comment Share on other sites More sharing options...
itman 1,746 Posted August 11, 2019 Share Posted August 11, 2019 My cleaner module ver. is currently 1195 dated 6/10. I could have swore that it had been previously updated to 1198. Check what ver. your cleaner module is. If its not 1198, you will have to switch to pre-release updates to get it. howardagoldberg 1 Link to comment Share on other sites More sharing options...
100 2 Posted August 11, 2019 Share Posted August 11, 2019 7 hours ago, Tetranitrocubane said: After updating to cleaner module 1199, the problem has returned with consistency. Edit: Check that - It is still happening periodically, but it was only consistent for the first few times after updating the cleaner module. It's happening only very rarely afterward. Just to add to the confusion, I guess! Hm, I cannot confirm this under Windows 7 (x64) and EIS 12.2.23 with the cleaner module 1199. Link to comment Share on other sites More sharing options...
negord 0 Posted August 18, 2019 Share Posted August 18, 2019 @Marcos Will ESET Smart Security 8 get this update too? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted August 19, 2019 Administrators Share Posted August 19, 2019 3 hours ago, negord said: @Marcos Will ESET Smart Security 8 get this update too? V8 is quite old and already reached its end of life last year (https://support.eset.com/kb3678). End of life means: Regular detection engine updates may continue but are not guaranteed. No technical support or patches are available for this version. Basic Support may continue but is not guaranteed. Link to comment Share on other sites More sharing options...
100 2 Posted August 21, 2019 Share Posted August 21, 2019 (edited) I thought that now with the regular updates at least the cleaner module 1197 would be available and so I changed back to it. But it's still on 1195! Now I unfortunately have 3 applications with the locked registry keys and I probably can't restart the system for the next 2 month because big calculations are running which will probably take so long. :-| Edit: I have created a batch file that should delete all folders and their files (except the RegHive files) of these sandboxes with a double click. @echo off FOR /D /R "C:\Sandbox\username\sandboxname1" %%x IN (*) DO rd "%%x" /s /q FOR /D /R "C:\Sandbox\username\sandboxname2" %%x IN (*) DO rd "%%x" /s /q FOR /D /R "C:\Sandbox\username\sandboxname3" %%x IN (*) DO rd "%%x" /s /q Edited August 21, 2019 by 100 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted August 21, 2019 Administrators Share Posted August 21, 2019 Switching to pre-release updates should install the latest version of the Cleaner module 1199. It's been already distributed to a group of users with regular updates, with the rest to follow within the next few days. Link to comment Share on other sites More sharing options...
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