Tasks scheduled but not running in ECA

[ILoveESET 0]

Ahoj folks!

 

I created a Software Install tasks on my ECA to install EES on my endpoint. The endpoint is running Win 7, and has internet connection.

I pointed the task to download from (Chinese version i know) :

https://download.eset.com/com/eset/apps/business/ees/windows/latest/ees_nt64_chs.msi

But the task shown in ECA remains "Scheduled" after over 30 minutes ( see below screenshot). Is there a manual override I can do to trigger the task immediately?

I verified that my Win 7 endpoint has ERAAgent.exe running.

 

[MichalJ 434]

AFAIK, the standard agent replication is set to one hour. To speed things up, like In this case, what I would recommend triggering a "wake up call". You can do it by clicking on the list of devices, and selecting "send wake up call". 

[ILoveESET 0]

Hi MichalJ,

Thanks for replying. I did "Send Wake Up Call" and it still doesnt trigger the task at all.

It remains at Task Scheduled.

[MichalJ 434]

Can you show details about how is your task exactly configured? Including the trigger? 

[ILoveESET 0]

Its ok, i manage to workaround it. I think my network connection is unstable, resulting on connection failure.