Michel P. 0 Posted April 8, 2019 Share Posted April 8, 2019 (edited) Hi there, iv been hitting a little problem lately, on my win 10 desktop i keep getting the error that ESET is having a problem, and i can see that it cant update its module. I allready tried the trick F5 update clear cach.. didnt work. My licence is good till 2021, i have reboot several times and i have access to the internet... Any idea? BTW my ESET is in french, so if you point me toward some specific, just be sur ill be able to find what your pointing to me please. Thanks Edited April 8, 2019 by Michel P. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 8, 2019 Administrators Share Posted April 8, 2019 Do you or your ISP use a Fortinet firewall or IPS? They are known to corrupt bigger update files. Link to comment Share on other sites More sharing options...
Michel P. 0 Posted April 8, 2019 Author Share Posted April 8, 2019 (edited) We have a SonicWall TZ-400.... but everything use to work until a Week or 2 ago... Edited April 8, 2019 by Michel P. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 8, 2019 Administrators Share Posted April 8, 2019 Please enable network protection and update engine advanced logging in the advanced setup -> tools and run update. Next disable logging, gather logs with ESET Log Collector and provide the generated archive. Also if possible, try updating one machine directly, bypassing the firewall just in case. Link to comment Share on other sites More sharing options...
bbahes 29 Posted April 8, 2019 Share Posted April 8, 2019 42 minutes ago, Marcos said: Do you or your ISP use a Fortinet firewall or IPS? They are known to corrupt bigger update files. Can you provide Fortinet FortiOS version, IPS rule that does this? We have Fortigate on multiple location but I have never noticed any corruption. Does this effect v5 or v6 and v7 also? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 8, 2019 Administrators Share Posted April 8, 2019 4 minutes ago, bbahes said: Can you provide Fortinet FortiOS version, IPS rule that does this? We have Fortigate on multiple location but I have never noticed any corruption. Does this effect v5 or v6 and v7 also? See https://forum.eset.com/topic/17535-eset-corrupted-file/ for more information. Link to comment Share on other sites More sharing options...
Michel P. 0 Posted April 8, 2019 Author Share Posted April 8, 2019 18 minutes ago, Marcos said: Please enable network protection and update engine advanced logging in the advanced setup -> tools and run update. Next disable logging, gather logs with ESET Log Collector and provide the generated archive. Also if possible, try updating one machine directly, bypassing the firewall just in case. Thanks you for your response… im not sur where to find what your asking, logging for Network and update engine… since my ESET is in french im looking throught it but Nothing seem to read like what your saying. Here's a pic of my F5. Link to comment Share on other sites More sharing options...
Michel P. 0 Posted April 8, 2019 Author Share Posted April 8, 2019 BTW if i go in OUTILS(Tools in french) i have an EVENT logging where there is only thing in EVENT, Nothing in computer analyse, bloc files, sent emails, HIPS, Network protection. I have some data in Web Site, Détections and Events which has a lot... Hopes this help. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 8, 2019 Administrators Share Posted April 8, 2019 I'm sorry, I meant advanced setup -> Tools -> Diagnostics. Link to comment Share on other sites More sharing options...
Michel P. 0 Posted April 8, 2019 Author Share Posted April 8, 2019 Here are the logs eea_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 8, 2019 Administrators Share Posted April 8, 2019 That means the download was most likely blocked by the firewall: Link to comment Share on other sites More sharing options...
Michel P. 0 Posted April 8, 2019 Author Share Posted April 8, 2019 (edited) So our TZ-400 is starting to block the update??? Must be something i can put in my TZ-400 to let the access go... Edited April 8, 2019 by Michel P. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 8, 2019 Administrators Share Posted April 8, 2019 You could start with checking SonicWalls logs for information about blocked connections with ESET's update servers (https://support.eset.com/kb332/#downloadupdates). Link to comment Share on other sites More sharing options...
Michel P. 0 Posted April 8, 2019 Author Share Posted April 8, 2019 Well it looks like it my object rule to cut people from Streaming radio on the internet…… What kind of file are we talking here for the update? Link to comment Share on other sites More sharing options...
Michel P. 0 Posted April 8, 2019 Author Share Posted April 8, 2019 Well it worked. I had 2 entry in there to cut application/octet-Stream and one for shockwave... When i removed them it worked... Thanks a lot for your help. Link to comment Share on other sites More sharing options...
Recommended Posts