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app froze after selecting to "open scan in a new window"


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earlier today i performed a custom scan of my local hard drives along with the operating memory and the boot sector.
 
after some time passed i wanted to open the scan in a new window in order to check the location of an infiltration.
 
it was this moment that the application froze and was unresponsive for quite some time.
 
i created a dump file via the task manager.

do you want to examine it?

 

___

 

Virus signature database: 8354 (20130520)
Update module: 1041 (20120430)
Antivirus and antispyware scanner module: 1392 (20130516)
Advanced heuristics module: 1139 (20130208)
Archive support module: 1166 (20130418)
Cleaner module: 1069 (20130508)
Anti-Stealth support module: 1043 (20130322)
Personal firewall module: 1121 (20130424)
Antispam module: 1023 (20120803)
ESET SysInspector module: 1233 (20130320)
Real-time file system protection module: 1006 (20110921)
Translation support module: 1100 (20121205)
HIPS support module: 1075 (20130508)
Internet protection module: 1053 (20130318)
Web content filter module: 1028 (20121113)
Advanced antispam module: 1322 (20130520)
Database module: 1036 (20130417)

 

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Hello Pavilion,

 

can you reproduce the issue again with steps described?

Approximately how long was the application unresponsive?

 

Regards,

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it remained frozen for more than 5 minutes if i recall.

unfortunately i can't reproduce it.

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Hello,

 

that's good. Could you please monitor it for a while, just to be sure. Such temporary glitch could be caused by hardly reproducible exception or something in the system.

 

Thank you.

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