Diego A. 0 Posted December 12, 2018 Share Posted December 12, 2018 Hi everyone,I bought the eset secure business 2 hrs ago, and later on i tried to actívate the eset cloud administrator, but it is not activated yet. how long takes to actívate it?? just appears a message " the product is being activated ". Regards!! Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 948 Posted December 13, 2018 ESET Moderators Share Posted December 13, 2018 Hello @Diego A., the instance set up usually takes about 10 minutes. Can you please confirm, it works as intended now? Regards, P.R. Link to comment Share on other sites More sharing options...
Diego A. 0 Posted December 13, 2018 Author Share Posted December 13, 2018 (edited) Hi @Peter Randziak The ESET Cloud Administrator is not working yet. 24 hrs later and I still the issue. really, i need help ! Edited December 13, 2018 by Diego A. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 375 Posted December 13, 2018 ESET Staff Share Posted December 13, 2018 Could you try to visit https://eca.eset.com and verify whether you will be able to log-in into your ECA? This is just to verify that ECA is really not activated yet. Link to comment Share on other sites More sharing options...
Diego A. 0 Posted December 13, 2018 Author Share Posted December 13, 2018 @MartinK, I Can Access to https://eca.eset.com . Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted December 14, 2018 ESET Staff Share Posted December 14, 2018 @Diego A. Please share with us the e-mail address of your EBA account and the public license ID of your eligible license. We will investigate on our side. As the information is sensitive, please send it to us via private message. Link to comment Share on other sites More sharing options...
Diego A. 0 Posted December 14, 2018 Author Share Posted December 14, 2018 @MichalJ, Please check your inbox. I sent you the information that you requested. thanks !! Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted December 14, 2018 ESET Staff Share Posted December 14, 2018 Checked, I have sent it to our team for analysis. If I hear back from them, I will post here an update. Link to comment Share on other sites More sharing options...
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