whitelistCMD 1 Posted August 22, 2018 Share Posted August 22, 2018 Hello ESET Team, Any idea when the Remote Administrator Component Upgrade Task will become available for upgrading ERA v6.5 to ESMC v7? I know the manual upgrade is available, but with a project heavy workload, I'm looking for the easy win to get us on the new platform. Any information will be helpful. Thanks in advance! Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted August 23, 2018 ESET Moderators Share Posted August 23, 2018 Hello @whitelistCMD, it depends on feedback, we receive. The plan is to have it enabled in next few months, but no promises as usually :-) Regards, P.R. Link to comment Share on other sites More sharing options...
vanroy 0 Posted August 23, 2018 Share Posted August 23, 2018 Hello, Upgrade ERA OVA 6.5 to ESMC v7 w/ beta repository work perfect. Upgrade ERA 6.5 windows to ESMC v7 manually work perfect. Upgrade agent 6.5 to agent v7 on Endpoint manually work perfect Upgrade agent 6.5 to agent v7 on Endpoint w/ Component Upgrade Task, failed error error? File already exists 'C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Data\upgrade.json'. Cannot continue with agent upgrade Delete upgrade.json' and other error Error creating 'era-updater' service (0x430): (0x430), The specified service has been marked for deletion Best Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted August 23, 2018 ESET Staff Share Posted August 23, 2018 28 minutes ago, vanroy said: Hello, Upgrade ERA OVA 6.5 to ESMC v7 w/ beta repository work perfect. Upgrade ERA 6.5 windows to ESMC v7 manually work perfect. Upgrade agent 6.5 to agent v7 on Endpoint manually work perfect Upgrade agent 6.5 to agent v7 on Endpoint w/ Component Upgrade Task, failed error error? File already exists 'C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Data\upgrade.json'. Cannot continue with agent upgrade Delete upgrade.json' and other error Error creating 'era-updater' service (0x430): (0x430), The specified service has been marked for deletion Best It seems that there are remnants of previous upgrade attempts which prevents upgrade process to be started. For example it is not possible to register windows service, as one with the same is already there, marked for deletion. This happens for example in case some tool (process explorer as an example) prevents services to be removed instantly, and reboot is required to recover from this state. This happened on multiple devices? Link to comment Share on other sites More sharing options...
vanroy 0 Posted August 23, 2018 Share Posted August 23, 2018 mmm for now one device ? work another device, but install agent 6.5 and then update v7 Link to comment Share on other sites More sharing options...
whitelistCMD 1 Posted August 23, 2018 Author Share Posted August 23, 2018 What is the exact process for manually upgrading OVA ERA 6.5 to ESMC v7? Is there any prep work I need to do on endpoints before or after the update so that I can begin upgrading those endpoints to v7? Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted August 24, 2018 ESET Staff Share Posted August 24, 2018 11 hours ago, whitelistCMD said: What is the exact process for manually upgrading OVA ERA 6.5 to ESMC v7? Is there any prep work I need to do on endpoints before or after the update so that I can begin upgrading those endpoints to v7? What exactly do you mean by "manually upgrading"? If migration of OVA to new appliance, there should be no configuration changes required, but you have to deploy new appliance so that it is accessible for clients under the same hostname/IP address. Certificates will be automatically migrated to new appliance. Link to comment Share on other sites More sharing options...
vanroy 0 Posted August 30, 2018 Share Posted August 30, 2018 https://help.eset.com/esmc_deploy_va/70/en-US/va_upgrade_migrate.html Link to comment Share on other sites More sharing options...
whitelistCMD 1 Posted August 30, 2018 Author Share Posted August 30, 2018 By manually upgrading, I meant migration. My apologies for the confusion and the delay. I was just curious if it was possible to upgrade without re-deploying a new appliance, Thank you for your help. I appreciate it as always. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted August 31, 2018 ESET Staff Share Posted August 31, 2018 9 hours ago, whitelistCMD said: By manually upgrading, I meant migration. My apologies for the confusion and the delay. I was just curious if it was possible to upgrade without re-deploying a new appliance, Thank you for your help. I appreciate it as always. Yes, it is possible to just upgrade components inside of existing appliance, but I am not sure it was described in documentation, as it is not recommended. Link to comment Share on other sites More sharing options...
whitelistCMD 1 Posted August 31, 2018 Author Share Posted August 31, 2018 Ok, thank you for the clarification. I'll wait a little bit to see if that changes at all. I'm currently working on upgrading all of the applications anyways. Thanks again. Link to comment Share on other sites More sharing options...
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