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mac kept crashing after installing the beta cybersecurity pro

chercm

By chercm
in ESET Cyber Security Pro (for Mac)

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chercm

chercm 0

Posted
Posted

here is the crash logs 

 

Anonymous UUID:       597B5634-D743-A5ED-10C9-32D1331DC2F1

 

 

Mon Dec 30 20:49:47 2013

panic(cpu 7 caller 0xffffff800ec36a26): "thread_invoke: preemption_level 1, possible cause: blocking while holding a spinlock, or within interrupt context"@/SourceCache/xnu/xnu-2422.1.72/osfmk/kern/sched_prim.c:2231

Backtrace (CPU 7), Frame : Return Address

0xffffff80ffa7ba20 : 0xffffff800ec22f69

0xffffff80ffa7baa0 : 0xffffff800ec36a26

0xffffff80ffa7bb30 : 0xffffff800ec35d4c

0xffffff80ffa7bb70 : 0xffffff800ecd5a00

0xffffff80ffa7bbc0 : 0xffffff800ecd0d9d

0xffffff80ffa7bbe0 : 0xffffff7f8f63ebc2

0xffffff80ffa7bc00 : 0xffffff7f8f720d6b

0xffffff80ffa7bc40 : 0xffffff7f8f664223

0xffffff80ffa7bd40 : 0xffffff7f8fcd31f3

0xffffff80ffa7be00 : 0xffffff7f8fcd4a8a

0xffffff80ffa7bea0 : 0xffffff7f8fcd4ac8

0xffffff80ffa7bec0 : 0xffffff7f8fccea49

0xffffff80ffa7bef0 : 0xffffff800f0ada80

0xffffff80ffa7bf30 : 0xffffff800f0ac522

0xffffff80ffa7bf80 : 0xffffff800f0ac5f7

0xffffff80ffa7bfb0 : 0xffffff800ecd6aa7

      Kernel Extensions in backtrace:

         com.apple.iokit.IOUSBFamily(650.4.4)[972D3024-AF9C-3E09-A9EC-D9AB2A559B38]@0xff ffff7f8f661000->0xffffff7f8f6bffff

            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8f2ba000

         com.apple.driver.AppleUSBEHCI(650.4.1)[511713BF-0105-33EB-8488-DCED82CC951B]@0x ffffff7f8fccb000->0xffffff7f8fce2fff

            dependency: com.apple.iokit.IOUSBFamily(650.4.4)[972D3024-AF9C-3E09-A9EC-D9AB2A559B38]@0xff ffff7f8f661000

            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8f2ba000

         com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7f8f62d000->0xffffff7f8f659fff

         com.realtek.driver.RTL8812AU(1008.0)[EB52618A-F7F2-3C76-8ADC-DB4FC2238184]@0xff ffff7f8f6cc000->0xffffff7f8f90bfff

            dependency: com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7f8f62d000

            dependency: com.apple.iokit.IOUSBFamily(650.4.4)[972D3024-AF9C-3E09-A9EC-D9AB2A559B38]@0xff ffff7f8f661000

 

 

BSD process name corresponding to current thread: kernel_task

 

 

Mac OS version:

13B42

 

 

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide:     0x000000000ea00000

Kernel text base: 0xffffff800ec00000

System model name: iMac11,3 (Mac-F2238BAE)

 

 

System uptime in nanoseconds: 554802078381

last loaded kext at 264129262852: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f913db000, size 65536)

last unloaded kext at 351103831481: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f913db000, size 57344)

loaded kexts:

com.eset.kext.esets_kac          500.11.50f01

com.eset.kext.esets_pfw          500.11.50f01

com.realtek.driver.RTL8812AU          1008

com.squirrels.driver.AirParrotSpeakers          1.8

com.parallels.kext.prl_usb_connect          7.0 15106.786747

com.apple.filesystems.smbfs          2.0.0

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.driver.AGPM          100.14.11

com.apple.filesystems.autofs          3.0

com.apple.driver.AppleBluetoothMultitouch          80.14

com.apple.iokit.IOBluetoothSerialManager          4.2.0f6

com.apple.driver.AppleMikeyHIDDriver          124

com.apple.driver.AudioAUUC          1.60

com.apple.driver.AppleHDA          2.5.3fc1

com.apple.driver.AppleMikeyDriver          2.5.3fc1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AppleHWAccess          1

com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

com.apple.driver.AppleLPC          1.7.0

com.apple.driver.AppleBacklight          170.3.5

com.apple.driver.AppleUpstreamUserClient          3.5.13

com.apple.driver.AppleMCCSControl          1.1.12

com.apple.kext.AMDFramebuffer          1.1.4

com.apple.AMDRadeonX3000          1.1.4

com.apple.kext.AMD5000Controller          1.1.4

com.apple.driver.AppleIRController          325.7

com.apple.driver.AppleUSBCardReader          3.3.5

com.apple.iokit.SCSITaskUserClient          3.6.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          35

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.4.0

com.apple.driver.AppleUSBHub          650.4.4

com.apple.driver.AppleFWOHCI          4.9.9

com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9

com.apple.driver.AirPort.Atheros40          700.74.5

com.apple.driver.AppleAHCIPort          2.9.5

com.apple.driver.AppleUSBEHCI          650.4.1

com.apple.driver.AppleACPIButtons          2.0

com.apple.driver.AppleRTC          2.0

com.apple.driver.AppleHPET          1.8

com.apple.driver.AppleSMBIOS          2.0

com.apple.driver.AppleACPIEC          2.0

com.apple.driver.AppleAPIC          1.7

com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0

com.apple.nke.applicationfirewall          153

com.apple.security.quarantine          3

com.apple.driver.AppleIntelCPUPowerManagement          216.0.0

com.apple.kext.triggers          1.0

com.apple.driver.AppleBluetoothHIDKeyboard          170.15

com.apple.driver.AppleHIDKeyboard          170.15

com.apple.driver.IOBluetoothHIDDriver          4.2.0f6

com.apple.driver.AppleMultitouchDriver          245.13

com.apple.iokit.IOSerialFamily          10.0.7

com.apple.driver.DspFuncLib          2.5.3fc1

com.apple.vecLib.kext          1.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6

com.apple.iokit.IOSurface          91

com.apple.iokit.IOBluetoothFamily          4.2.0f6

com.apple.iokit.IOAudioFamily          1.9.4fc11

com.apple.kext.OSvKernDSPLib          1.14

com.apple.driver.IOPlatformPluginLegacy          1.0.0

com.apple.driver.AppleSMBusPCI          1.0.12d1

com.apple.driver.IOPlatformPluginFamily          5.5.1d27

com.apple.iokit.IOFireWireIP          2.2.5

com.apple.driver.AppleHDAController          2.5.3fc1

com.apple.iokit.IOHDAFamily          2.5.3fc1

com.apple.driver.AppleSMC          3.1.6d1

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.driver.AppleSMBusController          1.0.11d1

com.apple.iokit.IONDRVSupport          2.3.6

com.apple.iokit.IOAcceleratorFamily          98.7.1

com.apple.kext.AMDSupport          1.1.4

com.apple.AppleGraphicsDeviceControl          3.4.12

com.apple.iokit.IOGraphicsFamily          2.3.6

com.apple.iokit.IOUSBHIDDriver          650.4.4

com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0

com.apple.iokit.IOUSBMassStorageClass          3.6.0

com.apple.driver.AppleUSBMergeNub          650.4.0

com.apple.driver.AppleUSBComposite          650.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOAHCISerialATAPI          2.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0

com.apple.iokit.IOFireWireFamily          4.5.5

com.apple.iokit.IOUSBUserClient          650.4.4

com.apple.iokit.IOEthernetAVBController          1.0.3b3

com.apple.driver.mDNSOffloadUserClient          1.0.1b4

com.apple.iokit.IO80211Family          600.34

com.apple.iokit.IONetworkingFamily          3.2

com.apple.iokit.IOAHCIFamily          2.6.0

com.apple.iokit.IOUSBFamily          650.4.4

com.apple.driver.AppleEFINVRAM          2.0

com.apple.driver.AppleEFIRuntime          2.0

com.apple.iokit.IOHIDFamily          2.0.0

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          278.10

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.AppleKeyStore          2

com.apple.driver.DiskImages          371.1

com.apple.iokit.IOStorageFamily          1.9

com.apple.iokit.IOReportFamily          21

com.apple.driver.AppleFDEKeyStore          28.30

com.apple.driver.AppleACPIPlatform          2.0

com.apple.iokit.IOPCIFamily          2.8

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.pthread          1

com.apple.kec.corecrypto          1.0

Model: iMac11,3, BootROM IM112.0057.B01, 4 processors, Intel Core i7, 2.93 GHz, 8 GB, SMC 1.59f2

Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020

Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020

Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P

Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

Serial ATA Device: WDC WD1001FALS-40Y6A0, 1 TB

Serial ATA Device: HL-DT-STDVDRW  GA32N

USB Device: Hub

USB Device: Internal Memory Card Reader

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Hub

USB Device: 802.11n NIC

USB Device: Built-in iSight

USB Device: IR Receiver

Thunderbolt Bus:

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Arakasi

Arakasi 549

Posted
Posted (edited)

This was discussed on the apple forums.

 

https://discussions.apple.com/message/24309652#24309652

 

This is good knowledge here :

 


You have a few non-Apple kernel extensions:

 

 


com.eset.kext.esets_kac          500.11.50f01

com.eset.kext.esets_pfw          500.11.50f01

com.realtek.driver.RTL8812AU          1008

com.squirrels.driver.AirParrotSpeakers          1.8

com.parallels.kext.prl_usb_connect          7.0 15106.786747

...but I'm guessing that your kernel panic was caused by the very old Parallels USB driver. Find all the kext files above and put them in a folder on your Desktop and then reboot. Any more panics? If not, then the problem is with one of these kext files.

 

 

I have not had many complaints about CyberSecurity Pro, causing panics or crashes on Macbooks or iMacs.

I have installed 2 within the last week.

 

My guess would also be with your parallels version & or configuration, or the combination of ESET and parallels.

 

The next best thing to do, would be to have your Hard drive tested with Seatools, your HD then checked with DiskWarrior, and/or Disk Utility and check permissions, catalog, partition, etc to make sure there are no errors.

I would then test your Memory with memtest or a Mac equivalent to ensure its good as well.

Reinstalling OSX might take away software issues, but your hardware issues will remain.

 

Good luck in your Mac woes, and please post again with updates or if you need more help/assistance.

 

:)

Edited by Arakasi
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