belveder 0 Posted December 12, 2013 Share Posted December 12, 2013 I am on the last version of Smart Security and since installing it I can't see a networked laptop nor my Western Digital TV Media player, I used to have great access to both. I have tried the suggestions from the knowledge base plus asked for help from online supposrt which was more frustrating than anything at all. I have logging turned on and the two items don't show at all in the logging. I have both items added to trusted zone. When I open network in My Computer neither one of the two show at all Any help would be greatfully appreciated Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 12, 2013 Share Posted December 12, 2013 Belveder, Thank you for posting. A few simple questions to get started . . . Can you verify that both your computer and the laptop are in the same workgroup ? can you ping your laptop ? Do you have Network Discovery turned on in your desktop settings ? Does your laptop see your WDTV and access it? Does your laptop see your desktop in Network ? Link to comment Share on other sites More sharing options...
belveder 0 Posted December 12, 2013 Author Share Posted December 12, 2013 (edited) Thanks for the reply Belveder, Thank you for posting. A few simple questions to get started . . . Can you verify that both your computer and the laptop are in the same workgroup ? yes can you ping your laptop ? yes Do you have Network Discovery turned on in your desktop settings ? yes Does your laptop see your WDTV and access it? Does your laptop see your desktop in Network ? No & yes When I uninstall ESET everything works fine Edited December 12, 2013 by Marcos Formatting adjusted Link to comment Share on other sites More sharing options...
Administrators Marcos 4,933 Posted December 12, 2013 Administrators Share Posted December 12, 2013 Please continue as follows: clear the filrewall log enable logging of blocked connections in the IDS setup reproduce the issue post your firewall log records here You can also check the temporary IP address blacklist under Setup -> Network in the main ESS gui to see if the IP address is listed. Link to comment Share on other sites More sharing options...
belveder 0 Posted December 12, 2013 Author Share Posted December 12, 2013 Here is the log : 192.168.1.130 is my WDTV media player, 192.168.1.111 is the laptop, 192.168.1.105 is this desktop pc Thankyou eset log.txt Link to comment Share on other sites More sharing options...
Administrators Marcos 4,933 Posted December 12, 2013 Administrators Share Posted December 12, 2013 Please repeat the same, now also with "Enable advanced pcap logging" enabled in the IDS setup -> Troubleshooting. The log will be created in C:\ProgramData\ESET\ESET Smart Security\Diagnostics\EpfwLog.pcapng. Please send it to me attached to a personal message. Link to comment Share on other sites More sharing options...
belveder 0 Posted December 12, 2013 Author Share Posted December 12, 2013 Please repeat the same, now also with "Enable advanced pcap logging" enabled in the IDS setup -> Troubleshooting. The log will be created in C:\ProgramData\ESET\ESET Smart Security\Diagnostics\EpfwLog.pcapng. Please send it to me attached to a personal message. Thanks but can't seem to get a log small enough to send to you lol, it builds up in size so fast Link to comment Share on other sites More sharing options...
Administrators Marcos 4,933 Posted December 13, 2013 Administrators Share Posted December 13, 2013 Thanks but can't seem to get a log small enough to send to you lol, it builds up in size so fast Ok, so compress the log, upload the archive to a safe location and pm me the download link then. Link to comment Share on other sites More sharing options...
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