Neilyum 0 Posted December 8, 2013 Share Posted December 8, 2013 Hi folks! I recently got a new computer (PC, Win7x64) and have both ESET NOD32 (latest version) and Malwarebytes Pro installed. Lately, Malwarebytes will no longer run scheduled scans. I think ESET NOD32 is causing this, but I have no way to check or prove this. Can anyone point me in the right direction please? Thanks in advance! :-) Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 8, 2013 Share Posted December 8, 2013 (edited) Hello, I run a similar setup. ESET and Malwarebytes Pro. My schedule scans are working OK! EDIT: "After further investigating new schedules are not " Ensure you have Mbam and ESET excluding each other moving forward. I will post examples . . . Edited December 9, 2013 by Arakasi Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 8, 2013 Share Posted December 8, 2013 Attached Link to comment Share on other sites More sharing options...
Neilyum 0 Posted December 8, 2013 Author Share Posted December 8, 2013 Thank you, Arakasi! :-) I will try your suggestion and report back tomorrow... Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 8, 2013 Share Posted December 8, 2013 If problem still persists. . . There are 6 executables in the malwarebytes folder. You could try adding mbamgui.exe mbamscheduler.exe mbamservice.exe mbampt.exe and finally mbam.exe all to exclusions. Unins000.exe doesnt need added. Link to comment Share on other sites More sharing options...
Neilyum 0 Posted December 8, 2013 Author Share Posted December 8, 2013 Thank you again, I had most of them added already but now have all you suggested. We'll see what happens tomorrow morning! :-) Link to comment Share on other sites More sharing options...
Neilyum 0 Posted December 8, 2013 Author Share Posted December 8, 2013 Sorry to report, still no Scheduled Scan at 11:00 AM. :-( Any other suggestions? Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 8, 2013 Share Posted December 8, 2013 Have you tried reinstalling Malwarebytes ? Have you tried deleting your scheduled scan and creating a new one ? You can also use autoruns or Emsisoft hijack to look under scheduleded items to see if its there. I will post some examples shortly... Mine runs like every few hours automatically so we should be able to resolve this easily... Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 8, 2013 Share Posted December 8, 2013 (edited) My first attachment has tons of options for troubleshooting . . . There is an option for Recover if missed by ???? Add that as well to see if it starts the scan automatically .... Edited December 8, 2013 by Arakasi Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 8, 2013 Share Posted December 8, 2013 autoruns and hijack did not have mbam listed lol . . . my mistake. Checking the registry... Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 8, 2013 Share Posted December 8, 2013 (edited) Scratch that ...... MBam Checker here : hxxp://downloads.malwarebytes.org/file/mbam_check Post your log file please . . . Also is your computer in Sleep mode at your scheduled time ? Or on and running ? Do you have hibernate enabled ? Edited December 8, 2013 by Arakasi Link to comment Share on other sites More sharing options...
Neilyum 0 Posted December 9, 2013 Author Share Posted December 9, 2013 I reinstalled, I also deleted & recreated the Daily Scan. I also rebooted for good measure, still no luck. No Sleep Mode, No Hibernation, PC on 24/7. I am attempting to attach the "CheckResults" file now... Thanks again for trying to help! CheckResults.txt Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 9, 2013 Share Posted December 9, 2013 In the process of comparing logs. This is the first discrepancy. . . Although you say its on, i would still enable wake from sleep : Link to comment Share on other sites More sharing options...
Neilyum 0 Posted December 9, 2013 Author Share Posted December 9, 2013 I have checked (enabled) the Wake From Sleep option, but I seriously doubt if that's the culprit. I Edit the Scheduled Scan by changing the time to 5 minutes ahead and watch it, nothing happens. (It's not an overnight thing.) Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 9, 2013 Share Posted December 9, 2013 (edited) What other security programs are you running besides eset and mbam ? and are you using nod32 or smart security ? There are no other differences between your mbam settings and mine. I went through your entire log. So another 3rd party program or windows itself is not letting mbam start up for your scans:) Edited December 9, 2013 by Arakasi Link to comment Share on other sites More sharing options...
Neilyum 0 Posted December 9, 2013 Author Share Posted December 9, 2013 SpywareBlaster is the only other security program I have. I am running ESET NOD32 Antivirus v7.0.302.26 Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 9, 2013 Share Posted December 9, 2013 I just created a new schedule for every hour, and set it to start within 5 minutes and it did not run. This may be something to take to the Malwarebytes forums for further investigation. My schedules that were created when i installed are working okay and running as they are suppose to. I have no problems with them. It seems any new scheduled scans are not working or failing. Since my originals are working just fine, i cannot blame ESET myself. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 9, 2013 Share Posted December 9, 2013 (edited) Read through this thread : https://forums.malwarebytes.org/index.php?showtopic=114262 and try the suggested actions please ..... The clean tool, and the other adjustments suggested. Report back your findings In conclusion i feel the database updates as well as their proposed 15 minute delay, may have something to do with it. I think its weird how my daily scan and updates work just fine for me. I am not concerned however since they "are" working but any new one will not, however i do not need any new schedules. Edited December 9, 2013 by Arakasi Link to comment Share on other sites More sharing options...
Solution Neilyum 0 Posted December 9, 2013 Author Solution Share Posted December 9, 2013 SUCCESS!! I followed the instructions to the letter = DL & installed the cleaner, rebooted, temp disabled AV, reinstalled newest version MBAM, reactivated, updated, rebooted again, reset scheduler, and Eureka! It actually worked! [doing happy dance in chair] I wish I knew what happened in the first place to make it stop working, but thanks to your help Arakasi, all is well again! I can't thank you enough, realllllllly appreciate it!!! Link to comment Share on other sites More sharing options...
jadinolf 131 Posted December 9, 2013 Share Posted December 9, 2013 (edited) I finally took a look at the topic and I see that at least my XP computer stopped scanning a while back. I will try your advice to get it working again. This one Win7 computer is fine but I have a few others to check. edit: Looks like the XP computer stopped scanning on 12/1/2013. No idea why. Edited December 9, 2013 by jadinolf Link to comment Share on other sites More sharing options...
Neilyum 0 Posted December 9, 2013 Author Share Posted December 9, 2013 Hi jadinolf! I'm very glad someone else could benefit from my adventures! Best of luck with your 'puters! Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 10, 2013 Share Posted December 10, 2013 That is great news Neilyum. Just like you I am a big fan of Malwarebytes, so i was glad to help. Good luck on your security going forward ! Link to comment Share on other sites More sharing options...
Neilyum 0 Posted December 10, 2013 Author Share Posted December 10, 2013 Same backatcha, Arakasi! I don't think I could have solved this perplexing problem without your help. Thanks again, and Happy Holidays! Link to comment Share on other sites More sharing options...
Neilyum 0 Posted December 11, 2013 Author Share Posted December 11, 2013 Toxinon12345, Attached is my list of ESET NOD32 Exclusions for Malwarebytes. Hope this helps! Link to comment Share on other sites More sharing options...
ESET Insiders toxinon12345 32 Posted December 11, 2013 ESET Insiders Share Posted December 11, 2013 (edited) @Neilyum Are you positive in that files scanned/accesed by MalwareBytes will be scanned/accesed by ESET then anyway? You are only telling ESET to ignore scanning of MBAM files Edited December 11, 2013 by toxinon12345 Link to comment Share on other sites More sharing options...
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