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Modules Update Failed


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For the last few weeks one of my machines running Eset Internet Security receives an error message when updating which indicates the Modules Update Failed and Server Not Found. I have attached print screens.

I have internet access and have cleared the update cache yet the error continues to exist. Please advise on a solution.

Thank you

Screenshot - 2018-01-07 , 5_55_14 PM.jpg

servernot found.jpg

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Please carry on as follows:

- in the advanced setup -> tools -> diagnostics enable advanced firewall and advanced update engine logging
- run update
- disable logging
- collect logs with ELC and supply me with the generated archive via a personal message (if too big to attach, upload it to Dropbox, OneDrive, etc. and provide me with a download link).

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