Himself949 0 Posted September 9, 2017 Posted September 9, 2017 I recently renewed my license and updated ESET smart security from version 9 to 10. Following restart of my laptop my internet browsers failed to work. IE couldn't load pages and Firefox crashed on opening. The system tray showed that i was connected to the wifi. I suspected malware so i went to update Spybot. Spybot stated that I was not connected to the internet. During the update the program crashed an i received a blue screen. I started in safe mode where i was able to access the internet and Spybot was able to update. I ran a malware scan with Spybot but picked up nothing malicious. I attempted a virus signature update for ESET. However ESET had problems also connecting to the internet. I did a system scan, however this stalled after 2hrs. Following this I did a sytem restore to a point before I updated to version 10. This brought me back to version 9 and I was able to reactivate my license. I then tested all the issues i had encountered and found that the restore had solved the issue. hence I suspect the problem was related to upgrading to version 10. I am apprehensive about updating ESET smart security in the future. Are there any solutions?
Most Valued Members cyberhash 201 Posted September 9, 2017 Most Valued Members Posted September 9, 2017 High probability that some files from v9 are being left behind after the upgrade to v10 and causing the issues.Following this method will loose any rules/settings you have created manually in v9 so be warned 1) Download the ESET uninstaller from here https://download.eset.com/com/eset/tools/installers/eset_apps_remover/latest/esetuninstaller.exe 2) Download the offline installer for your v10 product you are licensed for, from ESET Homepage (from the support>downloads section for your ESET product in your language) 3) Uninstall v9 manually via add/remove programs, then reboot go back into windows and then reboot in safe mode. 4) Run the uninstaller you downloaded in step 1, as per the guide here https://support.eset.com/kb2289/ 5) Install v10 that you downloaded on step 2 You should be good to go
Administrators Marcos 5,450 Posted September 10, 2017 Administrators Posted September 10, 2017 I'd create a restore point when everything works and then: - remove all security programs that you may have installed (you've mentioned Spybot at least) - uninstall ESET and then also run the ESET Uninstall tool in safe mode If Internet connection works, download and install the latest v10.1. Let us know if the problem persists.
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