dbird 1 Posted July 31, 2017 Share Posted July 31, 2017 Trying to do the product update. Every time I do this, the process ends with an error. There is no error number, it just says "File not found on Server". I'm getting the exact same response with both of my PCs that ESET is installed on. (Haven't tried it on the third.) This situation has been going on for at least two days. I've cleaned the cache, and I've rebooted. Makes no difference. What's going on? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 31, 2017 Administrators Share Posted July 31, 2017 Please enable advanced update engine logging in the advanced setup -> tools -> diagnostics and run manual update. Then disable logging, collect logs with ELC as per the instructions linked in my signature and provide me with the generated zip file. If too big to attach, upload it to a safe location and pm me a download link. Link to comment Share on other sites More sharing options...
dbird 1 Posted July 31, 2017 Author Share Posted July 31, 2017 OK. Here it is. Hope I've followed your instructions correctly. I made the dump a full one. eis_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 31, 2017 Administrators Share Posted July 31, 2017 It appears that a file needed for upgrade to 10.1.219 is not available on update servers but otherwise modules update fine: 31. 7. 2017 5:21:44 ESET Kernel The virus signature database was successfully updated to version 15834 (20170731). We will do our best to fix the issue with the missing file as soon as possible. Link to comment Share on other sites More sharing options...
dbird 1 Posted July 31, 2017 Author Share Posted July 31, 2017 OK. Thank you. Any rough expectation of when you expect this to be fixed? Thanks again. Your response has been exemplary. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 1, 2017 Administrators Share Posted August 1, 2017 The problem with missing file was fixed yesterday. Link to comment Share on other sites More sharing options...
dbird 1 Posted August 1, 2017 Author Share Posted August 1, 2017 Noticed. Updated successfully last night. Thanks again for the fast response. Link to comment Share on other sites More sharing options...
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