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Product Update Ended With An Error


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Trying to do the product update.

Every time I do this, the process ends with an error. There is no error number, it just says "File not found on Server". I'm getting the exact same response with both of my PCs that ESET is installed on. (Haven't tried it on the third.) This situation has been going on for at least two days.

I've cleaned the cache, and I've rebooted. Makes no difference.

What's going on?

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Please enable advanced update engine logging in the advanced setup -> tools -> diagnostics and run manual update.

Then disable logging, collect logs with ELC as per the instructions linked in my signature and provide me with the generated zip file. If too big to attach, upload it to a safe location and pm me a download link.

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It appears that a file needed for upgrade to 10.1.219 is not available on update servers but otherwise modules update fine:

31. 7. 2017 5:21:44    ESET Kernel    The virus signature database was successfully updated to version 15834 (20170731).

We will do our best to fix the issue with the missing file as soon as possible.

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OK. Thank you. Any rough expectation of when you expect this to be fixed?

Thanks again. Your response has been exemplary.

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