jimwillsher 65 Posted April 14, 2017 Share Posted April 14, 2017 Hi, I've done a clean install of Windows 10 x64 1703 and endpoint 6.5 installed fine. On a separate PC I've done an upgrade from 1607 to 1703 and endpoint 6.5 was removed. Is that expected behaviour? I have read the 6.6. notes which elude to a fix for this, but I'm just wondering if I should defer our upgrades to 1703 until we've been able to push out 6.6. Many thanks Jim Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted April 18, 2017 ESET Moderators Share Posted April 18, 2017 Hello Jim, as far as I know even the 6.5 shouldn't be removed upon upgrade. Do you have DeviceGuard feature enabled on that system? Regards, P.R. Link to comment Share on other sites More sharing options...
jimwillsher 65 Posted April 18, 2017 Author Share Posted April 18, 2017 Hi Peter, No, I don't have DeviceGuard enabled. Jim Link to comment Share on other sites More sharing options...
OdoArdTus 1 Posted April 18, 2017 Share Posted April 18, 2017 HiI updated Windows 10 from 1607 to 1703 with Eset Endpoint Security 6.5 installed and ESET was not uninstalled.Only then did I update ESET from 6.5 to 6.6 and encountered problems:1. free booting of Windows 10 1703 [version 6.5 was working smoothly].2. Device Control issue - despite the existence of a logon policy used devices [read / write - log only] mode.I reported the above issues and most likely this module has been updated, but at the restructure it causes bluescren.Also missing this module in the list:Advanced antispam module: 5395 (20170418)Rapid Response module: 9873 (20170418)Malware database: 15272 (20170418)Network protection module: 1410 (20170412)Firewall module: 1356 (20170412)Antivirus and antispyware scanner module: 1515 (20170330)ESET SysInspector module: 1269 (20170321)Internet protection module: 1302 (20170316)Archive support module: 1262 (20170316)Cleaner module: 1132 (20170315)Anti-Stealth support module: 1108 (20170310)Configuration module (33): 1491B (20170301)Translation support module: 1588B (20170301)Advanced heuristics module: 1176 (20170217)HIPS support module: 1267 (20170216)Home Network Protection module: 1008 (20170207)Database module: 1088 (20170105)Update module: 1009 (20161205)Cryptographic protocol support module: 1009 (20161202)Rootkit detection and cleaning module: 1006 (20160715)Web content filter module: 1051 (20160412)LiveGrid communication module: 1022 (20160401) Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted April 25, 2017 ESET Moderators Share Posted April 25, 2017 Hello Jim, our QA guys tried to reproduce the issue, you mentioned but without success :-( the EP 6.5 survived the upgrade from 1607 to 1703. Are you able to reproduce the issue? Regards, P.R. Link to comment Share on other sites More sharing options...
avielc 54 Posted June 8, 2017 Share Posted June 8, 2017 (edited) Hi @Peter Randziak I'll have to bump this topic. Upon upgrading an old WIndows 10 Pro computer from 1511 to 1703 or 1607 (WIth only ESET remote admin agent installed on version 6.3.XXX upgrading the agent required uninstalling it and reinstalling it from the web console. installing ESET Endpoint AV at the latest version (6.5.2094) caused the windows to freeze for long period. when it was finished the following issues occured: 1. ESET wasn't reported in the add remove programs. 2. didn't work automatically and was reported by windows if i "trust this application\vendor" Which everytime I confirmed, the message remained and didn't get dismissed. 3 After trying a full fresh install of windows 10 (something didn't go well with reinstalling no matter how many I tried.) I see ESET on add remove programs, but that allow publisher keeps popping + the tray icon doesn't appear. *update* Looks like there is such issue at hand already and a hotfix is being at work Linking second thread relevant and updated more than this one: Edited June 8, 2017 by avielc Mention of Moderator & notce about other post Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted June 9, 2017 ESET Moderators Share Posted June 9, 2017 Hello Avielc, we are aware of the system freeze issue (both upon clean installation and upgrade) caused by clash of 2 AV scanners (ESET and Windows defender). We hope that we will be able to release the hotfix build at the beginning of the next week. Regards, P.R. Link to comment Share on other sites More sharing options...
avielc 54 Posted June 9, 2017 Share Posted June 9, 2017 2 hours ago, Peter Randziak said: Hello Avielc, we are aware of the system freeze issue (both upon clean installation and upgrade) caused by clash of 2 AV scanners (ESET and Windows defender). We hope that we will be able to release the hotfix build at the beginning of the next week. Regards, P.R. Thanks Peter, I'll continue the chat on the other thread. But I will mention here That these are great news, Glad to know there is an ETA, and looking forward to receive it. Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted June 9, 2017 ESET Moderators Share Posted June 9, 2017 FYI we posted Alert for this issue: Windows Defender causes freezing issues after installation/update of ESET Smart Security or ESET Endpoint Security Link to comment Share on other sites More sharing options...
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