Faizan 0 Posted August 29 Share Posted August 29 Hi, i want to know about below 1. What incase suspect file or some file that’s been quarantined due to false positive detection from ESET? How can we handle? Also what incase suspect malicious file that’s undetected by ESET but flagged by other AV vendors. Quote Link to comment Share on other sites More sharing options...
itman 1,751 Posted August 29 Share Posted August 29 3 hours ago, Faizan said: 1. What incase suspect file or some file that’s been quarantined due to false positive detection from ESET? How can we handle? At your own risk if you decide the file is not malicious, you can create an Eset real-time detection exclusion for the file. Then restore the file from Eset Quarantine. 3 hours ago, Faizan said: Also what incase suspect malicious file that’s undetected by ESET but flagged by other AV vendors. Refer to "How to submit Suspicious file to ESET Research Lab via program GUI." in this forum's FAQ section. Quote Link to comment Share on other sites More sharing options...
Faizan 0 Posted August 29 Author Share Posted August 29 what is the response time after submission of sample ? and how quickly it would take you to release an emergency AV definitions file that suppresses the false positive detection.? Quote Link to comment Share on other sites More sharing options...
itman 1,751 Posted August 29 Share Posted August 29 Refer to this Eset Knowledge Base article on this subject matter: https://support.eset.com/en/kb141-submit-a-virus-website-or-potential-false-positive-sample-to-the-eset-lab . Quote Link to comment Share on other sites More sharing options...
Faizan 0 Posted August 30 Author Share Posted August 30 Nothing is mentioned about response time in article. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,277 Posted August 30 Administrators Share Posted August 30 1 hour ago, Faizan said: Nothing is mentioned about response time in article. The response time may vary from minutes to days or you may not receive a response if more information is not needed, if the submitted file is irrelevant, etc. Quote Link to comment Share on other sites More sharing options...
Faizan 0 Posted August 31 Author Share Posted August 31 Can we submit the sample for analysis through Web console? Quote Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,277 Posted September 1 Administrators Solution Share Posted September 1 You can submit samples via email (see https://support.eset.com/en/kb141) or via the built-in submission system. Quote Link to comment Share on other sites More sharing options...
Faizan 0 Posted September 1 Author Share Posted September 1 Aside from submitting the application via email, it can be submitted through the end user product only. However, it would be more convenient to have the option to submit it through the console as well, especially since end user devices are sometimes located in remote locations and may not be accessible to administrators. Quote Link to comment Share on other sites More sharing options...
ESET Insiders yeoldfart 155 Posted September 3 ESET Insiders Share Posted September 3 I had the case with ubisoft connect, thanks to reliable friends infos on Discord I put it in the whitelist, no problem so far Quote Link to comment Share on other sites More sharing options...
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