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J.J.

ESET Staff
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Everything posted by J.J.

  1. Hello You can find packages for Suse here: https://software.opensuse.org/download/package?package=glibc&project=openSUSE%3ALeap%3A15.2%3AUpdate
  2. When you don`t use ESET Protect and Policies or Web interface in ESET File Security for Linux also same applies for ESET Endpoint Security for Linux You can export settings using /opt/eset/efs/sbin/cfg --export-xml=filename.xml And edit following section and than import xml file set value to 1
  3. Hello JasonLFL Thank you for provided log files. I checked them and it looks there are more issue at this machine: 02/15/2021 10:05:39 AM,Real-time protection service,Syscall init_module returns error: Operation not permitted,root 02/15/2021 10:05:39 AM,Real-time protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root 02/15/2021 10:06:40 AM,Updating service,Error updating Antivirus modules: Update information is not consistent.,eset-eea-updated 02/10/2021 02:27:21
  4. Hello Could you please provide me with the file name, I will need it to identify the file with log files. Please send me the file name via PM. I will check the logs and let you know. Thank you
  5. Hello Could you please provide us with log files from affected machine? To collect log files please follow instructions in manual: https://help.eset.com/eeau/7/en-US/collect-logs.html Upload log files to ftp.nod.sk/support/ And provide us with information about file name. Also recommendation I would suggest is to completely uninstall product, check if you have installed krenel, kernel-devel and kernel-headers in same version for kernel which is actually in use. Thank you.
  6. Hello I would suggest man pages every agent have man page, for example you can usecommand man esets.cfg Also I prepared and exported all of them to pdf, It would be more comfortable. Here you can download them: http://ftp.nod.sk/~jedovnicky/esets_manpages.zip
  7. Hello, The following operating systems of 64-bit architecture are officially supported: •RedHat Enterprise Linux (RHEL) 6 64-bit •RedHat Enterprise Linux (RHEL) 7 64-bit •RedHat Enterprise Linux (RHEL) 8 64-bit •CentOS 6 64-bit •CentOS 7 64-bit •Centos 8 64-bit •Ubuntu Server 16.04 LTS 64-bit •Ubuntu Server 18.04 LTS 64-bit •Ubuntu Server 20.04 LTS 64-bit •Debian 9 64-bit •Debian 10 64-bit •SUSE Linux Enterprise Server (SLES) 12 64-bit •SUSE Linux Enterprise Server (SLES) 15 64-bit ESET File Security for Linux ha
  8. Hello Dingolino Thank you for provided log files. We can see the crashes but there are no dumps and stack traces collected, It is needed to enable dumps and stack traces and wait for issue occurrence and than collect the dump and also text files from stack trace and info_get.command log. Info_get. command log does not automatically collects the dumps and stack traces and they have to be collected manually. Thank you
  9. Hello guys Could you please enable core dumps and stack trace and provide us with log files collected by info_get command to investigate the issue? Here you can obtain the mentioned script: http://ftp.nod.sk/tools/info_get.command/ Steps to enable core dumps and stack trace: 1. Stop esets service 2.run command ulimit -c unlimited to enable complete dumps 3. Please run the esets_daemon with the strace parameter "strace -ffo esets_daemon.txt -s 256 /opt/eset/esets/sbin/esets_daemon" 4. Wait till issue occurs again and send us all esets_daemon.txt*, an
  10. Hello When you want to enable the web interface from ESMC steps are as follows: - you will create policy to enable Web Interface Assign policy to client: Then you have to generate certificate, so you create new client task to generate certificate and password: -r is for generating certificate and --password is password: Then again you choose target: And its done
  11. Man pages can be accessed from terminal once product is installed commands are: man esets_smtp, man esets_pop3, man esets.cfg etc. Also here you can download exported man pages http://ftp.nod.sk/~jedovnicky/esets_manpages.zip Here is information about user specific configuration: USER SPECIFIC CONFIGURATION The ESETS system implements possibility to define so called user specific configuration, i.e. rele vant con-figuration parameters specific for e-mail recipient and/or e-mail sender can be defined. As described in section USER SPECIFIC CONFIGURATIO
  12. Hello Pentode To install ESET NOD32 Antivirus for Linux Desktop on Mint which is based on Ubuntu (Debian) it is needed to: Open Terminal Set root password using command (sudo passwd root) Install glibc library using command (apt-get install libc6:i386) Install libappindicator1 to show icon in upper tray using command (apt-get install libappindicator1) Download the install package and set the execute privileges Install package, reboot, icon will be shown at upper right corner Some info also mentioned in following KB: https://support.eset.com/k
  13. In some previous post we mentioned how to install ESET NOD32 Antivirus on Manjaro and make it properly working Here you can find the information:
  14. It work for me when I deleted modules and updated using esets_update. This looks that something else is corrupted or some other issue with download. It is strange if both updates directly from ESET servers. It should work when you clean the cache and modules that all will be downloaded completely fresh.
  15. It is needed to do the following steps to fix the issue because some of the modules are probably corrupted. The best way is to stop the service, clean update cache, delete the modules and download completely fresh update files and modules will be recompiled and added to /var/opt/eset/esets/lib - stop service - delete content of modules directory /var/opt/eset/esets/lib - clean the update cache directory /var/opt/eset/esets/lib/data/updfiles - clean logs direcotry /var/log/esets/ - run update manually deleted modules will be replaced for fresh /opt/eset/esets/sbin/esets_update --
  16. Disable Selinux (Selinux is not supported by our product): To disable SELinux, configure SELINUX=disabled in /etc/selinux/config: # This file controls the state of SELinux on the system. # SELINUX= can take one of these three values: # enforcing - SELinux security policy is enforced. # permissive - SELinux prints warnings instead of enforcing. # disabled - No SELinux policy is loaded. SELINUX=disabled # SELINUXTYPE= can take one of these two values: # targeted - Targeted processes are protected, # mls - Multi Level Security protection. SEL
  17. I checked it at my SLES 12.4 and ESET File Security works for me. I find the cause of the issue. It is that Apparmor is enabled by default at SLES 12.4. It is needed to disable Apparmor completely and reboot the system and than install ESET File Security and it works as expected.
  18. Just for testing purposes can you check if it is working with newest version? It could be interesting to know, if issue is present too with new version. There can be some changes in SLES 12.4
  19. May I ask why are you installing 4.5.11 when 4.5.13 is available? https://www.eset.com/int/business/file-security-linux/download/ - I would suggest to uninstall previous version and make clean install of version 4.5.13 and check if issue persist. reboot system after uninstallation
  20. Here is detailed explanation how to properly install ESET NOD32 Antivirus for Linux desktop at Ubuntu 18.04 To install ESET NOD32 Antivirus for Linux Desktop on Ubuntu 18.04 Open Terminal Set root password using command (sudo passwd root) Install glibc library using command (apt-get install libc6:i386) Install libappindicator1 to show icon in upper tray using command (apt-get install libappindicator1) Download the install package and set the execute privileges Install package, reboot, icon will be shown at upper right corner
  21. Hi mogobjah It looks like some issue with corrupted installation or missing modules. At first check prerequisites which is GlibC: - It is needed to have instaled glibc to run 32bit applications at 64bit os yum install glibc.i686 - check if all modules are present, if some of them are missing it could be the issue. Anyway if they are present some of them can be corrupted somehow and therefore: - Login as root - Stop esets service - create backup folder - Move em00*_32.dat files from /var/opt/eset/esets/lib to backup folder - Run update all mo
  22. Hello guys Here you can find out how to make it work. Deepin Linux does not met requirements, but anyway by installing all needed libraries you can make it work easily. You can find terminal commands in attached screenshots. Step 1- First step is to install GlibC apt-get install libc6:i386 Step 2 - Install libappindicator1 to show tray icon after installation apt-get install libappindicator1 Step 3 - Prepare installer download it from ESET webpage, don't forget to choose 64bit installer and grant execute rights Step 4 - System does not
  23. Please install libappindicator1 and restart the system, icon should show in tray.
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