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Odain Henry

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  1. Hi i have encountered a problem regarding scheduled scan process handing post scan date, the process involved is /opt/eset/esets/lib/esets_sci --racl --scanlog 2:ESET Remote Administrator --profile=scan_deep. This process executed on the scheduled date which was sunday 15th September 2019 and performed the system scan. However, it seems after the most recent scan this process began to hang with the status "uninterrupted sleep". This cause our server load to increase drastically, after investigating we found that the mention process was the cause of the high load. Currently i have removed the current scheduled scan from the administrative console as well and will keep monitoring. I felt it was important to report this as other users may also be experience high load on on there machines and may not know what the cause might be. After some more investigation i've noticed from the scan logs that all servers reporting the high load had scans which hanged when scanned a /mnt file path. I believe this may now be the cause, however i will be performing more testing and provide and update on this. Kind Regards Odain Henry
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