manducool 0 Posted May 21, 2016 Share Posted May 21, 2016 I received an email of suspicious activity on my laptop and accidentally hit my device as missing thereby activating my phantom account that I came to understand during a conversation with an Eset consultant a while later. Now I have restored my device as not missing, but, cannot get rid of the phantom account and restore my normal account with access to my file, folders and admin access. I have sent Eset support numerous emails with no call back or support that I am not happy about. Can anyone on this forum please help. Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 3,890 Posted May 21, 2016 Administrators Share Posted May 21, 2016 Please drop me a pm with your registration email address to my.eset.com so that we can check the status of your Anti-Theft. Link to comment Share on other sites More sharing options...
manducool 0 Posted May 21, 2016 Author Share Posted May 21, 2016 Hi Marcos, Thank you for your prompt response. Sorry about my ignorance. How do I send you a PM? Link to comment Share on other sites More sharing options...
manducool 0 Posted May 21, 2016 Author Share Posted May 21, 2016 I have just used the report button and sent you details. Look forward to hearing from you. Thanks! Link to comment Share on other sites More sharing options...
manducool 0 Posted May 24, 2016 Author Share Posted May 24, 2016 Does anyone from ESET monitor this forum? This is pretty appalling having to wait for an answer with no immediate on hands support available. This happened to me on Fri, 13 May with still no answer. Almost unforgivable Link to comment Share on other sites More sharing options...
Administrators Marcos 3,890 Posted May 25, 2016 Administrators Share Posted May 25, 2016 I don't have any personal message from you Manducool. Click on my nick to the left of this message and then click "Send me a message". Link to comment Share on other sites More sharing options...
manducool 0 Posted May 26, 2016 Author Share Posted May 26, 2016 Hi Marcos, I have sent you a pm directly. Thanks for letting me know how to do this. Appreciate if you are able to help ASAP. Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 276 Posted May 30, 2016 ESET Moderators Share Posted May 30, 2016 Does anyone from ESET monitor this forum? This is pretty appalling having to wait for an answer with no immediate on hands support available. This happened to me on Fri, 13 May with still no answer. Almost unforgivable Hello, as you said yourself, you reported the post instead of sending a message, that's why Marcos did not respond. Now I see he has directed you to send a message properly. Link to comment Share on other sites More sharing options...
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