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I received an email of suspicious activity on my laptop and accidentally hit my device as missing thereby activating my phantom account that I came to understand during a conversation with an Eset consultant a while later. Now I have restored my device as not missing, but, cannot get rid of the phantom account and restore my normal account with access to my file, folders and admin access. I have sent Eset support numerous emails with no call back or support that I am not happy about.

 

Can anyone on this forum please help.

 

Thanks

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Please drop me a pm with your registration email address to my.eset.com so that we can check the status of your Anti-Theft.

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Does anyone from ESET monitor this forum? This is pretty appalling having to wait for an answer with no immediate on hands support available. This happened to me on Fri, 13 May with still no answer. Almost unforgivable :(

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I don't have any personal message from you Manducool. Click on my nick to the left of this message and then click "Send me a message".

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Hi Marcos,

 

I have sent you a pm directly. Thanks for letting me know how to do this. Appreciate if you are able to help ASAP.

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  • ESET Moderators

Does anyone from ESET monitor this forum? This is pretty appalling having to wait for an answer with no immediate on hands support available. This happened to me on Fri, 13 May with still no answer. Almost unforgivable :(

 

Hello, as you said yourself, you reported the post instead of sending a message, that's why Marcos did not respond.

Now I see he has directed you to send a message properly.

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