shmu26 0 Posted January 16, 2016 Share Posted January 16, 2016 I have it enabled but I want to know if it is working properly. smart security 9 windows 10 Link to comment Share on other sites More sharing options...
SweX 871 Posted January 16, 2016 Share Posted January 16, 2016 (edited) One way is to use the test at the AMTSO website. On the link below click on "download the cloudcar testfile", if LiveGrid works correctly in your ESET product, then you should see a detection notification. hxxp://www.amtso.org/feature-settings-check-cloud-lookups/ Note: This file is NOT malicious, but by an industry wide agreement this file is detected as being malicious when Cloud Lookups are enabled so that people may verify that their Anti-Malware product’s cloud detection capability is configured correctly. Edited January 16, 2016 by SweX Link to comment Share on other sites More sharing options...
Most Valued Members SCR 195 Posted January 17, 2016 Most Valued Members Share Posted January 17, 2016 One way is to use the test at the AMTSO website. On the link below click on "download the cloudcar testfile", if LiveGrid works correctly in your ESET product, then you should see a detection notification. hxxp://www.amtso.org/feature-settings-check-cloud-lookups/ Note: This file is NOT malicious, but by an industry wide agreement this file is detected as being malicious when Cloud Lookups are enabled so that people may verify that their Anti-Malware product’s cloud detection capability is configured correctly. SweX, Thanks for the Link, very interesting and informative site. All is well Link to comment Share on other sites More sharing options...
shmu26 0 Posted January 17, 2016 Author Share Posted January 17, 2016 One way is to use the test at the AMTSO website. On the link below click on "download the cloudcar testfile", if LiveGrid works correctly in your ESET product, then you should see a detection notification. hxxp://www.amtso.org/feature-settings-check-cloud-lookups/ Note: This file is NOT malicious, but by an industry wide agreement this file is detected as being malicious when Cloud Lookups are enabled so that people may verify that their Anti-Malware product’s cloud detection capability is configured correctly. the test you mentioned is to show whether the AV is blocking malicious downloads. That is not my issue. My understanding is that LiveGrid is something different from that. It signifies that the PC is synced to the cloud and is thus receiving malware defjnitions in realtime, even before the next update takes place Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 17, 2016 Administrators Share Posted January 17, 2016 the test you mentioned is to show whether the AV is blocking malicious downloads. That is not my issue. My understanding is that LiveGrid is something different from that. It signifies that the PC is synced to the cloud and is thus receiving malware defjnitions in realtime, even before the next update takes place You're wrong. Cloudcar is meant for testing cloud blocking capabilities of an AV product. It is the eicar test file is used to test detection functionality. That said, if CloudCar is detected as Suspicious object, LiveGrid works alright for you as supposed. Link to comment Share on other sites More sharing options...
shmu26 0 Posted January 17, 2016 Author Share Posted January 17, 2016 the test you mentioned is to show whether the AV is blocking malicious downloads. That is not my issue. My understanding is that LiveGrid is something different from that. It signifies that the PC is synced to the cloud and is thus receiving malware defjnitions in realtime, even before the next update takes place You're wrong. Cloudcar is meant for testing cloud blocking capabilities of an AV product. It is the eicar test file is used to test detection functionality. That said, if CloudCar is detected as Suspicious object, LiveGrid works alright for you as supposed. thanks! Link to comment Share on other sites More sharing options...
chrcoluk 2 Posted January 18, 2016 Share Posted January 18, 2016 (edited) I failed the test even tho livegrid is enabled, I then clicked the eset link to look for instructions on how to fix and the link is invalid, points to a generic page on the eset site, oh dear. Can someone kindly please state on what I should do next? Edited January 18, 2016 by chrcoluk Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 18, 2016 Administrators Share Posted January 18, 2016 ESET must be activated for LiveGrid to work. Not sure what link you clicked that didn't work, please clarify. Also drop me a pm with the output from ESET Log Collector. Link to comment Share on other sites More sharing options...
SweX 871 Posted January 18, 2016 Share Posted January 18, 2016 (edited) I failed the test even tho livegrid is enabled, I then clicked the eset link to look for instructions on how to fix and the link is invalid, points to a generic page on the eset site, oh dear. Can someone kindly please state on what I should do next? Clicking on the ESET logo in "vendors supporting this feature" takes me to eset.com. (would be better if it pointed to a ESET KB article about LiveGrid IMO) Or did you click on some other link ? If you are the same user from Wilders with a similar username then you use NOD32 right ? If so, do you use a 3'rd party firewall alongside NOD32 ? If so, maybe worth to try and temporarily disable the firewall (plus any other security features it may have) completely and run the test again to make sure all connections necessary are allowed and that no security features blocks anything. Plus any other security apps you may have installed, to troubleshoot this. I am not sure if LiveGrid needs any allow rule created in standalone firewalls to work properly. But I don't think it does And you are sure LiveGrid is enabled ? hxxp://support.eset.com/kb5552/ Edited January 20, 2016 by SweX Link to comment Share on other sites More sharing options...
chrcoluk 2 Posted January 22, 2016 Share Posted January 22, 2016 (edited) Hi. As confirmed on wilders. Livegrid is enabled in all modules including real time scanner module. Protocol filtering options are both enabled. The eset live grid only works for me when http module is enabled, doesnt work on local file scans. I believe this is a bug so reporting it. Also software is activated with valid license. Marcos will PM you later tonight or tomorrow with info you requested. Edited January 22, 2016 by chrcoluk Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 23, 2016 Administrators Share Posted January 23, 2016 It's not a bug. Cloudcar is supposed to be detected only by web and email protection. Link to comment Share on other sites More sharing options...
Noodles 0 Posted March 14, 2017 Share Posted March 14, 2017 I'm new to ESET and I tried the link above, but got the following message: "HTTP 5 error That's odd...the website can't display this page. This site may be under maintenance or could have a programming error Try this...click to go back a page" Which makes it sound like ESET is not working on my computer. What do I need to do to correct this? Link to comment Share on other sites More sharing options...
itman 1,659 Posted March 14, 2017 Share Posted March 14, 2017 4 hours ago, Noodles said: I'm new to ESET and I tried the link above, but got the following message: "HTTP 5 error That's odd...the website can't display this page. This site may be under maintenance or could have a programming error Try this...click to go back a page" Which makes it sound like ESET is not working on my computer. What do I need to do to correct this? Appears the AMTSO web site is down. Try it again later. Link to comment Share on other sites More sharing options...
Noodles 0 Posted March 15, 2017 Share Posted March 15, 2017 If the AMSTO web site is down - does this mean ESET was not working? I tried this morning and got the following, is this what to expect?: Forbidden You don't have permission to access /feature-settings-check-cloud-lookups/ on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Apache Server at www.amtso.org Port 80 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 15, 2017 Administrators Share Posted March 15, 2017 Amtso.org only hosts cloudcar.exe which is an innocuous file used to test LiveGrid's functionality. Whether the website is up or down has no effect on LiveGrid. Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 393 Posted March 15, 2017 Most Valued Members Share Posted March 15, 2017 7 hours ago, Noodles said: If the AMSTO web site is down - does this mean ESET was not working? I tried this morning and got the following, is this what to expect?: Forbidden You don't have permission to access /feature-settings-check-cloud-lookups/ on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Apache Server at www.amtso.org Port 80 There are other tests online such as this one I have used in the past hxxp://www.eicar.org/85-0-Download.html Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 15, 2017 Administrators Share Posted March 15, 2017 2 hours ago, peteyt said: There are other tests online such as this one I have used in the past hxxp://www.eicar.org/85-0-Download.html Don't confuse eicar with cloudcar. While the former serves to test detection, the latter serves to test LiveGrid's functionality. Cloudcar is downloadable from http://amtso.security-features-check.com/cloudcar.exe. Link to comment Share on other sites More sharing options...
itman 1,659 Posted March 15, 2017 Share Posted March 15, 2017 Actually if you want to know if LiveGrid is working, just access "Tools" from the Eset GUI and select the LiveGrid option. You will see a screen as shown below that shows the reputation of all running processes on your PC. Link to comment Share on other sites More sharing options...
itman 1,659 Posted March 16, 2017 Share Posted March 16, 2017 (edited) AMTSO web site is back online. So anyone wanting to perform the "cloudcar" test can now do so. What should be displayed is shown in the below screen shot: Edited March 16, 2017 by itman Link to comment Share on other sites More sharing options...
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