Update Remote Administrator Agent fails

[pelumu 1]

Hello,

 

I created an Agent Deployment Task which runs well on the Client Computers. On the Small Business Server where the ERA-6-Server is running the Task fails (see attachment).

 

Any ideas what I can do?

 

Regards,

Peter

Edited October 16, 2015 by pelumu

[Marcos 5,074]

Wouldn't deploying agent Live installer through GPO be an option for you? It's a much less problematic way of deployment than push install.

[pelumu 1]

I don't like to use GPOs. So I tried to use Live INstaller on the server and got a security error (see attachment). I checked the directory and so I should have all rights as administrator.

 

[Marcos 5,074]

Please contact customer care as this will need to be looked at by ERA engineers and tracked.

[jimwillsher 65]

If I understand correctly, you're trying to push the installer to the same machine that ERA is running on. If so, why not just run the live installer file manually?

 

Although if ERA is installed on the SBS box then the agent should be there also, anyway.

[Toxidi 0]

I receive the same error when trying to install the Agent manually or with LiveInstaller (Update from 6.2.171.0 to 6.2.190.0).

This happens on most of my Windows Server 2008R2. 

I compared the security settings for the "Configuration-folder" on systems which are working but they are the same (SYSTEM: Full Control, Administrators: Full Control, Owner: SYSTEM). It is also not possible to change the ownership to Domain-Admins.

I just created a support ticket.

Maybe the support team knows more about that. I will keep you updated as soon as I receive a reply from them.

[TomasP 316]

That would be great if you could post the answer from the support team, so that other people browsing the forum can learn that too.

Thanks

[benet 0]

Hi,

 

Someone has an answer from the support ??

I also get this issue on some computers.

 

thanks

[Toxidi 0]

Still no answer from the support.

I just send them a kind reminder...

[Toxidi 0]

Just to keep you updated:

I created a ticket on 23.10. and still no answer...

 

Very good Support Team!!!

[ict@flinter.nl 0]

We also are having the same issues. No reply from support no help at all. Guess it is time to look elsewhere.

[Toxidi 0]

I still got no answer from the support.

Very disappointing.

I have created a second ticket and for this also no answer!

 

In the initial email the automatic reply contains something about 5 days (working days only from monday till friday)... Today after more than 2 weeks without any response from ESET I guess it is time to check the market for other solutions.

 

Thanks for the NOT existing support!!!

Why do I pay for this???

 

I will not spend my money (or companies money) again to ESET!

Edited November 10, 2015 by Toxidi

[Toxidi 0]

I decided to call them directly...

 

After 1,5 hours, several reboots in safe mode, traces, etc. we got a workaround:

 

- Disable HIPS

- Reboot Server

- Install Agent

- Reactivate  HIPS if you need

 

I hope this can help someone...