tmuster2k 22 Posted August 14, 2015 Share Posted August 14, 2015 (edited) Customer recently upgrade to Windows 10 and after the upgrade HIPS was not working. Events show "Communication with driver failed. HIPS is inactive". I did a full uninstall including removal of all ESET remnants and disabled Malwarebytes Real time protection. BTW- All malwarebytes modules are enabled. SFC /scannow came about good. DId another install and same issue. I toggled HIPS OFF and ON and same issue. Pre-release updates did not resolve issue. Please advise of any further troubleshooting. Edited August 14, 2015 by tmuster2k Link to comment Share on other sites More sharing options...
tmuster2k 22 Posted August 14, 2015 Author Share Posted August 14, 2015 Customer recently upgrade to Windows 10 and after the upgrade HIPS was not working. Events show "Communication with driver failed. HIPS is inactive". I did a full uninstall including removal of all ESET remnants and disabled Malwarebytes Real time protection. BTW- All malwarebytes modules are enabled. SFC /scannow came about good. DId another install and same issue. I toggled HIPS OFF and ON and same issue. Pre-release updates did not resolve issue. Please advise of any further troubleshooting. DISREGARD THIS POST. User is on Evaluation Copy of Windows 10 thus NO HIPS. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 15, 2015 Administrators Share Posted August 15, 2015 Thanks for letting us know. HIPS has a list of supported OS so if one uses a non-standard build, issues can be expected. Link to comment Share on other sites More sharing options...
lordgrover 0 Posted August 17, 2015 Share Posted August 17, 2015 I'm receiving this error frequently. Legitimate full version windows 10 pro. hxxp://thumbsnap.com/s/vwKlGLTH.png Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 17, 2015 Administrators Share Posted August 17, 2015 That's weird as 6.2.9200 is associated with Windows 8 and Windows Server 2012, not with Windows 10. Would you please run winver command and post a screen shot of it here? Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted August 20, 2015 ESET Staff Share Posted August 20, 2015 Hi all, I have the same problem in an Endpoint 5 after upgrade to Win 10, both are licensed correctly (ESET and Windows). Any advice or you need logs? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 20, 2015 Administrators Share Posted August 20, 2015 Hi all, I have the same problem in an Endpoint 5 after upgrade to Win 10, both are licensed correctly (ESET and Windows). Any advice or you need logs? Could you confirm that you have Windows 10 build 10240 installed? Build 10525 available on fast ring is not supported. Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted August 27, 2015 ESET Staff Share Posted August 27, 2015 Hi, Sorry by the delay, attached info. Link to comment Share on other sites More sharing options...
Megachip 5 Posted September 9, 2015 Share Posted September 9, 2015 (edited) Hi, Sorry by the delay, attached info. The first 5.X version, which supports Win 10 (final) official is 5.0.2254. The windows Build number is 10.0.10240. Regarding to this doc, your version should be fine. The Build number on your screenshot is from Windows8/Windows Server 2012 BTW, some of our customers reported, that hips even not work on a clean 10240 installation. (No Upgrade etc) Edited September 9, 2015 by Megachip Link to comment Share on other sites More sharing options...
Mark William 0 Posted September 9, 2015 Share Posted September 9, 2015 I have the same problem with HIPS on my system as well. I'm running build 10532. It was a clean install of windows 10, then nod32 then reinstalled twice, still HIPS won't enable. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 9, 2015 Administrators Share Posted September 9, 2015 I have the same problem with HIPS on my system as well. I'm running build 10532. It was a clean install of windows 10, then nod32 then reinstalled twice, still HIPS won't enable. The latest build of Windows 10 which is currently supported by ESET is 10240. If you have opted for insider preview builds (fast ring updates), HIPS will not work. In the future, we plan to make HIPS work with such builds with limited functionality. Link to comment Share on other sites More sharing options...
DinGo 22 Posted September 9, 2015 Share Posted September 9, 2015 I have the same problem with HIPS on my system as well. I'm running build 10532. It was a clean install of windows 10, then nod32 then reinstalled twice, still HIPS won't enable. The latest build of Windows 10 which is currently supported by ESET is 10240. If you have opted for insider preview builds (fast ring updates), HIPS will not work. In the future, we plan to make HIPS work with such builds with limited functionality. That's good news for Windows Insiders Marcos, thanks. Link to comment Share on other sites More sharing options...
Mark William 0 Posted September 9, 2015 Share Posted September 9, 2015 I have the same problem with HIPS on my system as well. I'm running build 10532. It was a clean install of windows 10, then nod32 then reinstalled twice, still HIPS won't enable. The latest build of Windows 10 which is currently supported by ESET is 10240. If you have opted for insider preview builds (fast ring updates), HIPS will not work. In the future, we plan to make HIPS work with such builds with limited functionality. Okay, btw is HIPS the only feature you're aware of that is disabled for insider builds? Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted September 10, 2015 ESET Staff Share Posted September 10, 2015 What is "Windows Insiders"?? Link to comment Share on other sites More sharing options...
DinGo 22 Posted September 10, 2015 Share Posted September 10, 2015 What is "Windows Insiders"?? You can sign up with Microsoft as a Windows Insider and receive preview builds of Windows 10. This is not really advisable on your main PC though due to the possibility of the preview builds containing bugs. Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted September 10, 2015 ESET Staff Share Posted September 10, 2015 (edited) Thanks @DinGo. @Marcos, I'm not in "Windows Insider" program, is just a normal laptop upgraded from Windows 7 to Windows 10. In link you find the info you requested about Windows version. https://www.dropbox.com/s/czyd76e988xbqsg/win10ver-eset-endpoitv5.png?dl=0 How this HIPS problem can be fix? Edited September 10, 2015 by Gonzalo Alvarez Link to comment Share on other sites More sharing options...
Bruce McDonald 0 Posted September 16, 2015 Share Posted September 16, 2015 I am getting this error now with V8 on a Windows 7 SP1 machine? Cause? B Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 17, 2015 Administrators Share Posted September 17, 2015 I am getting this error now with V8 on a Windows 7 SP1 machine?Please run the command ver and post the version number you'll get here. It'd be better to create a new topic as this one is related to Windows 10. Link to comment Share on other sites More sharing options...
Bruce McDonald 0 Posted September 17, 2015 Share Posted September 17, 2015 I am getting this error now with V8 on a Windows 7 SP1 machine? Cause? B Run command "ver" how/where? B Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted September 17, 2015 ESET Staff Share Posted September 17, 2015 You can do this: 1. on windows logo do right clic 2. in "run" type "cmd" and press "enter" 3. type "ver" and press "Enter" then you got the data to post here. @Marcos, you got my info, any clues to help me? Link to comment Share on other sites More sharing options...
Bruce McDonald 0 Posted September 17, 2015 Share Posted September 17, 2015 I am getting this error now with V8 on a Windows 7 SP1 machine?Please run the command ver and post the version number you'll get here. It'd be better to create a new topic as this one is related to Windows 10. Windows Ver: 6.1.7601 ESET Ver: 8.0.312.0 Cheers! B Link to comment Share on other sites More sharing options...
Timkenk 0 Posted September 19, 2015 Share Posted September 19, 2015 Having problems connecting with server we just renewed ESET NOD32 and we have downloaded Windows 10 onto a new computer that had Windows 8 and having problems connecting to the server can someone please help and tell me why this is happening so I can fix Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 21, 2015 Administrators Share Posted September 21, 2015 Having problems connecting with server we just renewed ESET NOD32 and we have downloaded Windows 10 onto a new computer that had Windows 8 and having problems connecting to the server can someone please help and tell me why this is happening so I can fix Unfortunately, it's not clear why you've posted in this topic. Is the issue somehow related to the communication issue of HIPS that is discussed here? What server do you mean? If your issue is not related, move it to a new topic please. Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted September 21, 2015 ESET Staff Share Posted September 21, 2015 (edited) (updated) Found this in other thread, and as mention in there was not very clear when was mention. ESET Staff - The issue with "incompatible" Win10 builds (published to Fast ring) will be solved in final v9 release. Edited September 21, 2015 by Gonzalo Alvarez Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted October 29, 2015 ESET Staff Share Posted October 29, 2015 News on my case, HIPS is back online. Works fine now. Link to comment Share on other sites More sharing options...
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