NomadeWolf 0 Posted July 15, 2013 Share Posted July 15, 2013 Hi! After acquiring and installing ESET Endpoint Security for my company, due to internet restrictions most clients can't update. I've added all the sites in the list: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN332&viewlocale=en_UK to the exceptions, but the problem remains. Is there anything else i need to do? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,551 Posted July 15, 2013 Administrators Share Posted July 15, 2013 Do the clients update from a local mirror or from ESET's servers? What error are you getting on the clients when attempting to run update manually? Link to comment Share on other sites More sharing options...
NomadeWolf 0 Posted July 15, 2013 Author Share Posted July 15, 2013 (edited) Do the clients update from a local mirror or from ESET's servers? What error are you getting on the clients when attempting to run update manually? I wan't all clients to get updates directly from ESET. I have not configured any (local) mirror. The error i get when manually trying to update is: "Virus signature database update failed". Edited July 15, 2013 by NomadeWolf Link to comment Share on other sites More sharing options...
geosoft 18 Posted July 16, 2013 Share Posted July 16, 2013 Have you tried looking at your firewall logs the border? Maybe the firewall is still capturing it. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,551 Posted July 17, 2013 Administrators Share Posted July 17, 2013 Creating a local mirror is a good idea as you won't have to distribute U/P to clients, the amount of data downloaded from ESET's servers will drop down, etc. Link to comment Share on other sites More sharing options...
NomadeWolf 0 Posted July 17, 2013 Author Share Posted July 17, 2013 Creating a local mirror is a good idea as you won't have to distribute U/P to clients, the amount of data downloaded from ESET's servers will drop down, etc. that is a most valid point. but we have laptops. some of which are more than a year away from the office. would they still be able to get updates from eset when not able to reach our server? Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 898 Posted July 17, 2013 ESET Moderators Share Posted July 17, 2013 Hello NomadeWolf, Configure remote clients/mobile users to first attempt to update from the local LAN Update Server (Mirror), then through the Internet, directly from the ESET update servers. Just follow these steps. Regards, Link to comment Share on other sites More sharing options...
NomadeWolf 0 Posted July 17, 2013 Author Share Posted July 17, 2013 (edited) Have you tried looking at your firewall logs the border? Maybe the firewall is still capturing it. i made a query in the TMG and the traffic is being blocked by an allow rule... how can this be? Edited July 17, 2013 by NomadeWolf Link to comment Share on other sites More sharing options...
Solution NomadeWolf 0 Posted July 17, 2013 Author Solution Share Posted July 17, 2013 wait. created a new specific rule, and it works!!! Link to comment Share on other sites More sharing options...
katalyst@321 0 Posted September 22, 2015 Share Posted September 22, 2015 wait. created a new specific rule, and it works!!! Hi NomadeWolf, Can you gimme the steps for the Rule you created in TMG. I hope this is to Update ESET running on the same machine as TMG. Please Help Link to comment Share on other sites More sharing options...
katalyst@321 0 Posted September 22, 2015 Share Posted September 22, 2015 Hi All, Can someone help me with the Rule that needs to be created in TMG to allow ESET Updates. ESET is not getting updated on the system that is also running TMG Management Console. All other Systems are able to get Updates on the network. Link to comment Share on other sites More sharing options...
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