jimwillsher 65 Posted March 26, 2015 Share Posted March 26, 2015 (edited) ERA 6 is reporting this for several clients: Recent update attempts failed Security risk ESET Remote Administrator Agent Update 2015 Mar 26 08:04:28 Critical Yet the time is currently 09:47 and the clients are all running the latest version. So....bug report: Any successful update attempt should clear out all "recent update attempts failed" warnings. After all, the most recent attempts did not fail. Jim Edited March 26, 2015 by jimwillsher Link to comment Share on other sites More sharing options...
Administrators Marcos 4,915 Posted March 26, 2015 Administrators Share Posted March 26, 2015 If you check the ESET Event log on the client, are there any recent update issues logged? Link to comment Share on other sites More sharing options...
jimwillsher 65 Posted March 26, 2015 Author Share Posted March 26, 2015 Hi Marcos Can that be done from ERA? or from PSEXEC or \\computername\C$\Blah ? I don't want to disturb the users. Looking in ERA the clients are using database 11379, which is the same as my local PC is using and it sees no later version available. So I'm sure the client is upto date but ERA still shouts at me. Jim Link to comment Share on other sites More sharing options...
PaDoX 0 Posted March 27, 2015 Share Posted March 27, 2015 Hi. I've same problem. It's not virus database update, but ERA Agent. After restarting the ESET Remote Administrator Agent service, computer is displayed okay, but not for long. I don't know what to do. Log is here: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\trace.log trace.rar Link to comment Share on other sites More sharing options...
ESET Staff michalp 20 Posted March 27, 2015 ESET Staff Share Posted March 27, 2015 PaDoX: In your case Agent is not able to download updates repeatedly. From the log it seems that there is problem with your proxy: Failed to connect to HTTP proxy server '193.87.32.48' (port: 3128). jimwillsher: Update error is from the Agent itself, not a security product. Agent updates are done each 6 hours (see Agent configuration). In next release there will be change to report this error after second unsuccessful update attempt with exact error. Also you will be able to execute both updates in Agent and managed security product (EEA/EES) by Virus Signature Database Update task. Link to comment Share on other sites More sharing options...
PaDoX 0 Posted March 30, 2015 Share Posted March 30, 2015 This error was last logged in 11/03/2015. I modified the configuration in the ERA. After this date, this error does not occur. But it still does not solve the problem. Link to comment Share on other sites More sharing options...
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