MattHarwood 0 Posted March 16, 2015 Posted March 16, 2015 (edited) Hi all I'm making my way through the ERA 5 > 6 upgrade, and am getting the following error regarding service installation: hxxp://imgur.com/7DMi6ec The installation is under a Domain Admin account, with UAC turned off. Could anyone advise what to do to troubleshoot please? Many thanks in advance Matt EDIT: This is Windows Server 2008 English Edited March 16, 2015 by MattHarwood
Administrators Marcos 5,731 Posted March 16, 2015 Administrators Posted March 16, 2015 Hello, what OS are you installing ERA v6 on? Is it English or a localized version of Windows?
MattHarwood 0 Posted March 16, 2015 Author Posted March 16, 2015 Hi Marcos, Sorry, I forgot to mention! Windows Server 2008, English. Thanks! Matt
Solution zhekdia 3 Posted March 16, 2015 Solution Posted March 16, 2015 If you have 5 installed, uninstall it before installing 6.
MattHarwood 0 Posted March 16, 2015 Author Posted March 16, 2015 If you have 5 installed, uninstall it before installing 6. Thanks zhekdia, that seems to have solved it! That should be mentioned more prevelantly in ESET documentation IMHO - I've never had to uninstall before upgrading! Thanks again
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