MattHarwood 0 Posted March 16, 2015 Share Posted March 16, 2015 (edited) Hi all I'm making my way through the ERA 5 > 6 upgrade, and am getting the following error regarding service installation: hxxp://imgur.com/7DMi6ec The installation is under a Domain Admin account, with UAC turned off. Could anyone advise what to do to troubleshoot please? Many thanks in advance Matt EDIT: This is Windows Server 2008 English Edited March 16, 2015 by MattHarwood Link to comment Share on other sites More sharing options...
Administrators Marcos 4,347 Posted March 16, 2015 Administrators Share Posted March 16, 2015 Hello, what OS are you installing ERA v6 on? Is it English or a localized version of Windows? Link to comment Share on other sites More sharing options...
MattHarwood 0 Posted March 16, 2015 Author Share Posted March 16, 2015 Hi Marcos, Sorry, I forgot to mention! Windows Server 2008, English. Thanks! Matt Link to comment Share on other sites More sharing options...
Solution zhekdia 3 Posted March 16, 2015 Solution Share Posted March 16, 2015 If you have 5 installed, uninstall it before installing 6. Link to comment Share on other sites More sharing options...
MattHarwood 0 Posted March 16, 2015 Author Share Posted March 16, 2015 If you have 5 installed, uninstall it before installing 6. Thanks zhekdia, that seems to have solved it! That should be mentioned more prevelantly in ESET documentation IMHO - I've never had to uninstall before upgrading! Thanks again Link to comment Share on other sites More sharing options...
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