ESET Online Scanner not working Windows 10

[ShaneDT 13]

Tried on multiple computers, program just randomly closes. Sometimes straight away, sometimes part way through downloading modules.

Getting this in the Application Log if this helps.

Please fix. This is an important sales tool when talking to customers about switching to ESET.

Log Name:      Application
Source:        Application Error
Date:          15/04/2024 11:31:28 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
Faulting application name: ESETOnlineScanner.exe, version: 10.34.8.0, time stamp: 0x65f09154
Faulting module name: ntdll.dll, version: 10.0.19041.4239, time stamp: 0x9b4c0fa6
Exception code: 0xc0000005
Fault offset: 0x0005f5f3
Faulting process id: 0x2924
Faulting application start time: 0x01da8f38d5148146
Faulting application path: C:\Users\username\AppData\Local\ESET\ESETOnlineScanner\ESETOnlineScanner.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: fa5f8d95-c2da-49d5-9212-460d21523dd8
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="hxxp://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-04-15T13:31:28.7276476Z" />
    <EventRecordID>393780</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
  </System>
  <EventData>
    <Data>ESETOnlineScanner.exe</Data>
    <Data>10.34.8.0</Data>
    <Data>65f09154</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.19041.4239</Data>
    <Data>9b4c0fa6</Data>
    <Data>c0000005</Data>
    <Data>0005f5f3</Data>
    <Data>2924</Data>
    <Data>01da8f38d5148146</Data>
    <Data>C:\Users\username\AppData\Local\ESET\ESETOnlineScanner\ESETOnlineScanner.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>fa5f8d95-c2da-49d5-9212-460d21523dd8</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

[Marcos 5,078]

Please carry on as follows:

1. Download Procdump: https://learn.microsoft.com/en-us/sysinternals/downloads/procdump
2. Run "procdump -i" as an administrator
3. Run ESET Online Scanner and reproduce the crash
4. Run "procdump -u" as an administrator
5. Provide the generated dump

[ShaneDT 13]

I also uninstalled and deleted the folder C:\Users\%user%\AppData\Local\ESET\ESETOnlineScanner\ before trying again.

This time got almost to the point where it starts scanning and then crashed.