Jump to content

Eset Smart Security Premium not udpating automatically anymore


Go to solution Solved by TedH600,

Recommended Posts

Hello,

 

I have a licensed version of Eset Smart Security Premium version 16.2.15.0.  I renewed my license on 1/30/24. I am still using this older version because the latest version records bogus errors in the event log every day.

Eset is not updating the detection engine automatically anymore.  I just noticed this today.  I have to update manually now.

I tried clearing the update cache, but the problem persists.  I checked the Eset scheduler and nothing seems to have changed.

I am running Windows 10 Pro 64bit with all of the latest updates.

I attached a log file.  The first two entries are when I updated manually.

Your help is appreciated.

eset log.png

Link to comment
Share on other sites

  • Administrators

Please check if update is run if you right-click the regular update task in Scheduler and select "Run now".

Is there any reason why you have not upgraded to the latest version 17.0.16 yet? Could you try uninstalling v16.2 and installing v17.0.16 from scratch with default settings?

Link to comment
Share on other sites

Hello,

Running the task in task scheduler works.

As I stated above, I haven't upgraded to the latest version because of the problem with the bogus error messages in Windows Event Viewer Eset logged every day.  (I did try the latest version awhile back.)

I have attached screenshots of my scheduler and update settings.

I believe that this problem started shortly after my license was renewed.

Thank you for your help.

 

 

Screenshot (1442).png

Screenshot (1443).png

Screenshot (1445).png

Edited by TedH600
Link to comment
Share on other sites

  • Administrators

Could you try installing v16.2 from scratch with default settings? If you schedule another task (e.g. to run an application), is it run automatically at the scheduled time? If you create a new update task while keeping the default one, is it run automatically?

Link to comment
Share on other sites

  • Solution

Hello,

Eset seems to have started updating itself as of yesterday.

But now I am receiving a message stating that "the Eset Liveguard servers cannot be reached".

I am using Eset's own firewall.  I have never seen this error before.  Is something wrong with my new license?

A screenshot is attached.

Thank you for your help.

Screenshot(1449).thumb.png.68a0f5b2643792a991319cd5ce8868f5.png

Edited by TedH600
Link to comment
Share on other sites

  • Administrators

We have found out that there was a short high load on US servers at about 1:00 AM CET. Are you still getting the notification?

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...