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Verification Email not sending, License ID not available. Help!!!!

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Public ID: 3AJ-4VC-TH9

I have tried multiple times to get an verification email so I can put my subscription on my new laptop. It will not send, and when I try to put my email in for  "Lost ESET license", it says "No rows match given criteria!"

I am using the email I set up with the account originally. Please help

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The verification email was sent to the license owner's email address jxxxxxxxxxxxm@gmail.com.

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