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check file reputation using livegrid


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when i right click firefox.exe (and all program )and checkk

file reputation using livegrid it shows blank?is it a bug?here is the screenshot (attach files)

post-6157-0-87019200-1421067133_thumb.png

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Hello lawren.

 

Were you connected to the internet at the time? Not being on line would explain the lack of data.

Edited by TomFace
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Hello lawren.

 

Were you connected to the internet at the time? Not being on line would explain the lack of data.

yes i was connected to internet

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1, make sure you have a valid username and password entered

2, make sure that your EAV updates properly

3, if you use a 3rd party firewall, try disabling it for a test.

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1, make sure you have a valid username and password entered

2, make sure that your EAV updates properly

3, if you use a 3rd party firewall, try disabling it for a test.

any other solution?

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No, there must be something wrong with any of the above mentioned things

my eset smart security update properly and i dont use any 3party firewall

Edited by lawren
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Do you get an error 501 when attempting to open the following addresses in your browser?

h1-c01-b.eset.com

h3-c01-s.eset.com

h5-c01-b.eset.com

c.cwip.eset.com

 

If so, please download ESET Log Collector, collect logs and then drop me a pm with the output archive attached.

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Do you get an error 501 when attempting to open the following addresses in your browser?

h1-c01-b.eset.com

h3-c01-s.eset.com

h5-c01-b.eset.com

c.cwip.eset.com

 

If so, please download ESET Log Collector, collect logs and then drop me a pm with the output archive attached.

how to drop you a pm?

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If so, please download ESET Log Collector, collect logs and then drop me a pm with the output archive attached.

how to drop you a pm?

 

Hover over or click on 'Marcos' on the top left of the post and click 'Send Message'.

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The Username and Password settings are empty in your exported configuration xml file so updates shouldn't work either. Apparently you're using a cracked version of v8. Please continue as follows:

1, Purchase a license at hxxp://www.eset.com/purchase.

2, Uninstall your current ESS.

3, Download ESS Live Installer from www.eset.com and install it.

4, Activate ESS using your username and password.

 

Afterwards ESET Live Grid should work alright.

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@Marcos

I think it's normal that you get an 501 error when accessing the servers in the browser.

At least I get the same error although ESET LiveGrid is fully working...

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@Marcos

I think it's normal that you get an 501 error when accessing the servers in the browser.

At least I get the same error although ESET LiveGrid is fully working...

 

The reason why I asked was to make sure that access to the servers was not blocked by a firewall for instance. And yes, if there was no problem the OP should have gotten error 501. Of course, there could have been a rule that would block access just for ekrn.exe. At any rate, the issue turned out to be caused by the use of a cracked version.

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