lawren 0 Posted January 12, 2015 Share Posted January 12, 2015 when i right click firefox.exe (and all program )and checkk file reputation using livegrid it shows blank?is it a bug?here is the screenshot (attach files) Link to comment Share on other sites More sharing options...
TomFace 539 Posted January 13, 2015 Share Posted January 13, 2015 (edited) Hello lawren. Were you connected to the internet at the time? Not being on line would explain the lack of data. Edited January 13, 2015 by TomFace Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 13, 2015 Administrators Share Posted January 13, 2015 Also is the Cloudcar test file detected upon download? hxxp://www.amtso.org/check-desktop-cloud-lookups Link to comment Share on other sites More sharing options...
lawren 0 Posted January 13, 2015 Author Share Posted January 13, 2015 Also is the Cloudcar test file detected upon download? hxxp://www.amtso.org/check-desktop-cloud-lookups eset smart security cannot detect any malware upon download Link to comment Share on other sites More sharing options...
lawren 0 Posted January 13, 2015 Author Share Posted January 13, 2015 Hello lawren. Were you connected to the internet at the time? Not being on line would explain the lack of data. yes i was connected to internet Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 13, 2015 Administrators Share Posted January 13, 2015 1, make sure you have a valid username and password entered 2, make sure that your EAV updates properly 3, if you use a 3rd party firewall, try disabling it for a test. Link to comment Share on other sites More sharing options...
lawren 0 Posted January 13, 2015 Author Share Posted January 13, 2015 1, make sure you have a valid username and password entered 2, make sure that your EAV updates properly 3, if you use a 3rd party firewall, try disabling it for a test. any other solution? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 13, 2015 Administrators Share Posted January 13, 2015 No, there must be something wrong with any of the above mentioned things. Link to comment Share on other sites More sharing options...
lawren 0 Posted January 13, 2015 Author Share Posted January 13, 2015 (edited) No, there must be something wrong with any of the above mentioned things my eset smart security update properly and i dont use any 3party firewall Edited January 13, 2015 by lawren Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 13, 2015 Administrators Share Posted January 13, 2015 Do you get an error 501 when attempting to open the following addresses in your browser? h1-c01-b.eset.com h3-c01-s.eset.com h5-c01-b.eset.com c.cwip.eset.com If so, please download ESET Log Collector, collect logs and then drop me a pm with the output archive attached. Link to comment Share on other sites More sharing options...
lawren 0 Posted January 14, 2015 Author Share Posted January 14, 2015 Do you get an error 501 when attempting to open the following addresses in your browser? h1-c01-b.eset.com h3-c01-s.eset.com h5-c01-b.eset.com c.cwip.eset.com If so, please download ESET Log Collector, collect logs and then drop me a pm with the output archive attached. how to drop you a pm? Link to comment Share on other sites More sharing options...
Most Valued Members planet 232 Posted January 14, 2015 Most Valued Members Share Posted January 14, 2015 If so, please download ESET Log Collector, collect logs and then drop me a pm with the output archive attached. how to drop you a pm? Hover over or click on 'Marcos' on the top left of the post and click 'Send Message'. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 14, 2015 Administrators Share Posted January 14, 2015 The Username and Password settings are empty in your exported configuration xml file so updates shouldn't work either. Apparently you're using a cracked version of v8. Please continue as follows: 1, Purchase a license at hxxp://www.eset.com/purchase. 2, Uninstall your current ESS. 3, Download ESS Live Installer from www.eset.com and install it. 4, Activate ESS using your username and password. Afterwards ESET Live Grid should work alright. Link to comment Share on other sites More sharing options...
rugk 397 Posted January 14, 2015 Share Posted January 14, 2015 @Marcos I think it's normal that you get an 501 error when accessing the servers in the browser. At least I get the same error although ESET LiveGrid is fully working... Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 15, 2015 Administrators Share Posted January 15, 2015 @Marcos I think it's normal that you get an 501 error when accessing the servers in the browser. At least I get the same error although ESET LiveGrid is fully working... The reason why I asked was to make sure that access to the servers was not blocked by a firewall for instance. And yes, if there was no problem the OP should have gotten error 501. Of course, there could have been a rule that would block access just for ekrn.exe. At any rate, the issue turned out to be caused by the use of a cracked version. Link to comment Share on other sites More sharing options...
rugk 397 Posted January 15, 2015 Share Posted January 15, 2015 Ahhh... Now I understand. Link to comment Share on other sites More sharing options...
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