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Tor

The Ignored user wish!

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@ Eset

Eset sysrescue is still the same (in beta 7) , painfully hard Work, to create a rescue disk, especially on 64 bit OS. It takes forever, especially those who have a slower connection. And the hole process is definitely not for the average user. Why on earth, do you Eset, ignore users that have had a burning wish for a new approach to this. Users have been laying on their knees, and wish for a linux cd. They have been begging for this in version 4- version 5 -version 6- version 7.And the only answer, we the user gets is, "oh what a super idea, we will take a closer look on it". Don't talk down to us, we are not stupid,just say it as it is, that you don't will use manpower on this, because you will rather use that manpower to other things. That is at least something I/we the users can understand.

How can you Eset, ignore us ,the users, for 4 generations???????????

 

Tanks,

Tor

 

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Nobody has ever ignored this wish. It takes more than a year to prepare a version suitable for this purpose. The iso should fit cd so it will be a bit smaller than WAIK/WADK.

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In the meantime, just ask google for "ESET live cd" ;)

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Nobody has ever ignored this wish. It takes more than a year to prepare a version suitable for this purpose. The iso should fit cd so it will be a bit smaller than WAIK/WADK.

 

Okay ,but dear Marcos that argument do not hold Water. Because this wish from the users have been asked for, for more that a couple of years. So, plenty of time to create an alternative solution The truthful answer is , that is has not been seen by Eset as important as other things.

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Hello,

ESET has a current working solution for offline scanning and cleaning in the form of ESET SysRescue which makes use of the WAIK. This solution currently works extremely well, because it uses an actual version of Microsoft Windows for the bootable media.

The problem, though, is that getting to the point where you have a bootable ESET SysRescue disc or USB flash drive is a tedious process due to the size of the download for the WAIK.

As my colleague Marcos has explained to you, a replacement for the current way ESET SysRescue technology is being developed and will be available at some point in the future. It is not going to be made available until it is thoroughly debugged in-house, after which it will still need to go through a lengthy process of testing to ensure that it not just works well, but works as well as the WAIK-based ESET SysRescue solution, if not better than it, in all possible ways.

Getting to that point takes time because it is a huge engineering and testing effort. It is also a specialized solution for use only when someone needs to boot their PC from an external operating system in order to perform malware removal. In most cases, though, removal is done in situ, booted from the operating system on the PC. There's a secondary use case for technicians as well, but that's generally less of an issue because they have already made their CDs, DVDs, USBs or ISOs and keep them up to date.

In addition to this project, there are other things ESET's programmers have to work on; not just maintaining the existing programs, but improving the core technologies, developing new software and so forth. Those all take time to develop, and there are people who want those programs just as much as you want to see ESET SysRescue's technology updated. ESET's developers can't do everything at once, though, and have to prioritize based on various criteria, such as "how poorly does the current technology work, and what is the risk level with its replacement?" In the case of ESET SysRescue, it actually works quite well because it is built using established technologies and the risk level of replacing it is high, simply because those new technologies replacing it are untested.

The current iteration of ESET SysRescue technology was under development for a long time before it was made available to the public, and the replacement for that technology is going to take time as well. ESET want to make solutions for its customers with high levels of quality, and not buggy software which causes more problems than it solves. Sometimes, that means having to wait to ensure that something is thoroughly debugged and testing, or helping participate in things like the ESET v7 betas to make sure the release version works the way you want it to on your computers.

That said, the ESET SysRescue technology is being updated, and the moment we have something ready for the public to help test, you can be sure it will be announced here in the forum.

Lastly, I'd just like to respond to Breakman's comment about downloading "ESET Live CDs" off the Internet. In a word: Don't. If you have not built it yourself, or downloaded it directly from someone whom you consider trustworthy, you should not be relying on it to detect and removal malware from your computer.

Regards,

Aryeh Goretsky

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If it is in the pipeworks thats great, I would rather wait for the well designed and tested version than one put out just to please us in the short term.

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