gregz 0 Posted March 3, 2023 Share Posted March 3, 2023 My andoid phone was constantly freezing or having lags in response. I removed large apps one by one with no resolution until I removed Eset. I had the problem before and I solved the problem with a factory reset - but because I cant afford the downtime i went the route of app by app. Is there a generally recommended way to prevent this happening such as clearing the cache...? Thanks G Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 3, 2023 Administrators Share Posted March 3, 2023 If you can reproduce the issue, please raise a support ticket via the built-in form and let logs to be submitted to ESET for perusal. Link to comment Share on other sites More sharing options...
gregz 0 Posted March 3, 2023 Author Share Posted March 3, 2023 I have had to remove Eset so my phone would work...i assume I need to reload it to get my phone to freeze. But pray, how do i use my phone to get your desired logs if its frozen? With all due respect your request in context of the problem doesnt make sense? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 3, 2023 Administrators Share Posted March 3, 2023 Our developers have not come across such issue yet even if another security software was installed concurrently. Since you were able to remove applications, I assume that the system didn't freeze completely. Is it only ESET Mobile Security that stops responding? Does the freeze occur right after installation or a bit later? Link to comment Share on other sites More sharing options...
gregz 0 Posted March 3, 2023 Author Share Posted March 3, 2023 Good point. By toggling the on-off button one can eventually de-admin it. But it is exceedingly difficult to do. I havent resinstalled Eset and my phone is working fine now Link to comment Share on other sites More sharing options...
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