Jump to content

Unsuccessful renewal - Internet Security

Recommended Posts

Guest abcd


I've been using ESET internet security for several years. My license will expire very soon. It was purchased from ESET itself.

I tried to renew using the "Renew Now" button on the renewal email I received. I put the credit card info. But it gave me an error message:


We have received your order against Order ID 22xxxxxxxxx but it seems that you were facing some problem in making the payment & hence the payment is not received by us.

I sent email to service@esetme.com about this , but I haven't received autoreply or indication that it is working. 

Earlier today I tried to retrieve my account password, also without success. Nothing received from ESET as of now.

Is there a phone number i can call to follow up on this issue in Saudi Arabia or the middle east? my license expires in 2 days and I don't want to go to the weekend with expired security.



Link to comment
  • Marcos changed the title to Unsuccessful renewal - Internet Security
  • Administrators

Unfortunately you have posted as a guest here, however, this Quick questions forum is not meant to report license and technical issues:

4, Ask only simple questions. If you want to report an issue, inquire about your license, etc., create a forum account first. This forum is not intended for lengthy discussions.

I'd recommend contacting the license seller if having issues with purchase.

Link to comment
Guest Phone number

Hi Marcos and thanks .

I got the license from eset me which I believe is based in UAE.

I emailed them at service@esetme.com but still no reply from them.


is there a phone number in UAE that I can contact?

Link to comment
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...