Informatics 0 Posted September 26, 2022 Share Posted September 26, 2022 Hi, I'm probably missing something, but how do I activate an inspect on the client? ESET MSP shows 0/4 Trial License. Protect&Inspect Cloud shows installation. But i can't activate it within the protect cloud. New task, "All Tasks", "Product Activation". select license, but there ist no inspect license....(and no filter) what do i wrong? thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 4,707 Posted September 26, 2022 Administrators Share Posted September 26, 2022 Is the client reporting to ESET Inspect alright? Do you see it in the console? Link to comment Share on other sites More sharing options...
Informatics 0 Posted September 26, 2022 Author Share Posted September 26, 2022 Yes, i can see the installation at protect cloud and inspect cloud Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 4,707 Posted September 27, 2022 Administrators Solution Share Posted September 27, 2022 I guess you have ordered a wrong product license since MSP Administrator is showing product "ESET Inspect" and not "ESET Inspect cloud". Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted October 12, 2022 ESET Staff Share Posted October 12, 2022 There was a temporary glitch in EMA, which allowed setup of ESET Inspect Cloud instance with the "on premises license". Which will however not be shown inside the cloud platform. If you would have "ESET PROTECT Enterprise", there should not be any issue like this. Link to comment Share on other sites More sharing options...
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