BAR152 0 Posted January 1, 2021 Share Posted January 1, 2021 A good 2021 to all of you! Since 1-2 days I suddenly have a problem, the WIN10 PC is extremely slow. E.g. starting a browser session normally was instantaneous but now takes 40 sec. Windows Task Manager shows 100% CPU usage, which is for over 99% by ESET Service (2), see attachment. I did not start any action with ESET, e.g. there is no virus scan running. Any suggestions what I can do to get back to normal CPU usage? Thanks in advance for your help! Link to comment Share on other sites More sharing options...
BAR152 0 Posted January 2, 2021 Author Share Posted January 2, 2021 I had postponed an ESET update because I was not sure if that update would still be covered by my active license. As a last thing I could think of, I did the update and luckily it is still covered by the active license. After restart the problem has disappeared😃. I can only hope it stays like that. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 167 Posted January 3, 2021 Most Valued Members Share Posted January 3, 2021 Your license will cover the product upgrades that ESET provides , as long as it's still active , you will be able to download update and product upgrades ESET Staff will probably request logs to determine the reason for this spike, but as a restart has fixed it probably something got stuck. Link to comment Share on other sites More sharing options...
tomba4 0 Posted February 10, 2021 Share Posted February 10, 2021 Google directed me here as I have the exact same problem for last couple of months. Am I really the only one still seeing this issue? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,361 Posted February 11, 2021 Administrators Share Posted February 11, 2021 When the issue occurs, please enable advanced operating system logging in the advanced setup -> tools -> diagnostics, leave it logging for 2-3 minutes and then disable it. Then click "Create" in the Diagnostics section of the advanced setup to generate an ekrn dump. Next collect logs with ESET Log Collector, upload the generated archive to a safe location and drop me a personal message with a download link. Link to comment Share on other sites More sharing options...
Jack B 0 Posted March 8, 2021 Share Posted March 8, 2021 On 2/11/2021 at 1:48 PM, Marcos said: When the issue occurs, please enable advanced operating system logging in the advanced setup -> tools -> diagnostics, leave it logging for 2-3 minutes and then disable it. Then click "Create" in the Diagnostics section of the advanced setup to generate an ekrn dump. Next collect logs with ESET Log Collector, upload the generated archive to a safe location and drop me a personal message with a download link. How do I send a personal message to you Marcos? (sorry if I'm being dim) Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 820 Posted March 9, 2021 ESET Moderators Share Posted March 9, 2021 Hello @Jack B, 13 hours ago, Jack B said: How do I send a personal message to you Marcos? (sorry if I'm being dim) just click on his name (in his reply) and use the Message button. Peter Link to comment Share on other sites More sharing options...
Jack B 0 Posted March 9, 2021 Share Posted March 9, 2021 9 hours ago, Peter Randziak said: Hello @Jack B, just click on his name (in his reply) and use the Message button. Peter Hi Peter, I had gone to message Marcos with this method before, but upon trying to send the message an error come up next to Marcos saying "Marcos can't receive messages"? Jack Link to comment Share on other sites More sharing options...
Administrators Marcos 4,361 Posted March 9, 2021 Administrators Share Posted March 9, 2021 It should work now. Link to comment Share on other sites More sharing options...
Conival 0 Posted April 6, 2021 Share Posted April 6, 2021 Hi, Are you able to share the fix for this, we're getting the same issue on one of our Terminal Servers running ESET File Security. Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 4,361 Posted April 6, 2021 Administrators Share Posted April 6, 2021 40 minutes ago, Conival said: Are you able to share the fix for this, we're getting the same issue on one of our Terminal Servers running ESET File Security. Please carry on as follows: - enable advanced oper. system logging under Tools -> Diagnostics when the issue is manifesting - after approx. 1 minute disable logging - collect logs with ESET Log Collector - upload the generated archive to a safe location and drop me a personal message with a download link. Link to comment Share on other sites More sharing options...
Quirin Krumbholz 0 Posted May 12, 2021 Share Posted May 12, 2021 Dear Marcos I updated my Eset version to 14.1.20.0, having the same problem and tried to follow your instructions. The Log Collector fails: [11:14:38] OK [11:14:38] === ESET Events log === [11:14:38] Exporting ESET log (warnlog.dat) as filtered binary to file C:\Users\q\AppData\Local\Temp\elcE3F7.tmp [11:14:38] OK [11:14:38] Adding file: C:\Users\q\AppData\Local\Temp\elcE3F7.tmp -> ESET/Logs/Common/warnlog.dat [11:14:38] === ESET Detected threats log === [11:14:38] Exporting ESET log (virlog.dat) as filtered binary to file C:\Users\q\AppData\Local\Temp\elcE494.tmp [11:14:38] OK [11:14:38] Adding file: C:\Users\q\AppData\Local\Temp\elcE494.tmp -> ESET/Logs/Common/virlog.dat [11:14:38] === ESET HIPS log === [11:14:38] Exporting ESET log (hipslog.dat) as filtered binary to file C:\Users\q\AppData\Local\Temp\elcE4A5.tmp [11:14:38] OK [11:14:38] Adding file: C:\Users\q\AppData\Local\Temp\elcE4A5.tmp -> ESET/Logs/Common/hipslog.dat [11:14:38] === ESET Network protection log === [11:14:38] Exporting ESET log (epfwlog.dat) as filtered binary to file C:\Users\q\AppData\Local\Temp\elcE4A6.tmp [11:23:23] ERROR: Failed to get log info [11:23:23] [11:23:23] Removing temp files... [11:23:23] [11:23:23] ============================== [11:23:23] An error occured during collection of files. See the log for more info. Leaving no log file... Any other method i can try? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,361 Posted May 13, 2021 Administrators Share Posted May 13, 2021 Does it work if you choose to collect original unfiltered binary logs? If necessary, deselect the firewall log so that it won't be collected. Link to comment Share on other sites More sharing options...
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