BAR152 0 Posted January 1 Share Posted January 1 A good 2021 to all of you! Since 1-2 days I suddenly have a problem, the WIN10 PC is extremely slow. E.g. starting a browser session normally was instantaneous but now takes 40 sec. Windows Task Manager shows 100% CPU usage, which is for over 99% by ESET Service (2), see attachment. I did not start any action with ESET, e.g. there is no virus scan running. Any suggestions what I can do to get back to normal CPU usage? Thanks in advance for your help! Quote Link to post Share on other sites
BAR152 0 Posted January 2 Author Share Posted January 2 I had postponed an ESET update because I was not sure if that update would still be covered by my active license. As a last thing I could think of, I did the update and luckily it is still covered by the active license. After restart the problem has disappeared😃. I can only hope it stays like that. Quote Link to post Share on other sites
Most Valued Members Nightowl 102 Posted January 3 Most Valued Members Share Posted January 3 Your license will cover the product upgrades that ESET provides , as long as it's still active , you will be able to download update and product upgrades ESET Staff will probably request logs to determine the reason for this spike, but as a restart has fixed it probably something got stuck. Quote Link to post Share on other sites
tomba4 0 Posted February 10 Share Posted February 10 Google directed me here as I have the exact same problem for last couple of months. Am I really the only one still seeing this issue? Quote Link to post Share on other sites
Administrators Marcos 3,591 Posted February 11 Administrators Share Posted February 11 When the issue occurs, please enable advanced operating system logging in the advanced setup -> tools -> diagnostics, leave it logging for 2-3 minutes and then disable it. Then click "Create" in the Diagnostics section of the advanced setup to generate an ekrn dump. Next collect logs with ESET Log Collector, upload the generated archive to a safe location and drop me a personal message with a download link. Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.