Dear Marcos
I updated my Eset version to 14.1.20.0, having the same problem and tried to follow your instructions.
The Log Collector fails:
[11:14:38] OK
[11:14:38] === ESET Events log ===
[11:14:38] Exporting ESET log (warnlog.dat) as filtered binary to file C:\Users\q\AppData\Local\Temp\elcE3F7.tmp
[11:14:38] OK
[11:14:38] Adding file: C:\Users\q\AppData\Local\Temp\elcE3F7.tmp -> ESET/Logs/Common/warnlog.dat
[11:14:38] === ESET Detected threats log ===
[11:14:38] Exporting ESET log (virlog.dat) as filtered binary to file C:\Users\q\AppData\Local\Temp\elcE494.tmp
[11:14:38] OK
[11:14:38] Adding file: C:\Users\q\AppData\Local\Temp\elcE494.tmp -> ESET/Logs/Common/virlog.dat
[11:14:38] === ESET HIPS log ===
[11:14:38] Exporting ESET log (hipslog.dat) as filtered binary to file C:\Users\q\AppData\Local\Temp\elcE4A5.tmp
[11:14:38] OK
[11:14:38] Adding file: C:\Users\q\AppData\Local\Temp\elcE4A5.tmp -> ESET/Logs/Common/hipslog.dat
[11:14:38] === ESET Network protection log ===
[11:14:38] Exporting ESET log (epfwlog.dat) as filtered binary to file C:\Users\q\AppData\Local\Temp\elcE4A6.tmp
[11:23:23] ERROR: Failed to get log info
[11:23:23]
[11:23:23] Removing temp files...
[11:23:23]
[11:23:23] ==============================
[11:23:23] An error occured during collection of files. See the log for more info.
Leaving no log file...
Any other method i can try?
