kamiran.asia 5 Posted October 26, 2020 Share Posted October 26, 2020 Hi Dears. We have Client with agent 7.2.1266.0 could not connect to ESMC. The Logs is attached . The error is : AUTHENTICATION_FAILED (Error description: unable to authenticate entity) Best Regards. Logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,127 Posted October 26, 2020 Administrators Share Posted October 26, 2020 Did you migrate ESMC from VA to a Windows server or vice-versa? Link to comment Share on other sites More sharing options...
kamiran.asia 5 Posted October 26, 2020 Author Share Posted October 26, 2020 4 minutes ago, Marcos said: Did you migrate ESMC from VA to a Windows server or vice-versa? No this ESMC was always at a Windows Server. Other Clients are Connected , This new installation did not connect. 😟 Link to comment Share on other sites More sharing options...
ESET Staff MartinK 381 Posted October 26, 2020 ESET Staff Share Posted October 26, 2020 Is this device cloned or AGENT was reinstalled? Or was hardware changed on this device recently (during time AGENT was installed?). Also could you please check whether there are no "Questions" regarding this device - in status overview dashboard? I have suspicion there might be administrator input required in order to enable device to connect, due to possible conflict or HW changes. Link to comment Share on other sites More sharing options...
kamiran.asia 5 Posted October 26, 2020 Author Share Posted October 26, 2020 5 minutes ago, MartinK said: Is this device cloned or AGENT was reinstalled? Or was hardware changed on this device recently (during time AGENT was installed?). Also could you please check whether there are no "Questions" regarding this device - in status overview dashboard? I have suspicion there might be administrator input required in order to enable device to connect, due to possible conflict or HW changes. No Fresh Windows installation and then ESET installed with all in one installer. No items in questions . Link to comment Share on other sites More sharing options...
ESET Staff MartinK 381 Posted October 27, 2020 ESET Staff Share Posted October 27, 2020 14 hours ago, kamiran.asia said: No Fresh Windows installation and then ESET installed with all in one installer. No items in questions . From logs it seems that AGENT is able to connect to ESMC, but something is failing during enrollment. We had an low-visibility issue that had similar symptoms, but it is hard to verify from logs. Any chance you tried to restarting ESMC service? If it won't help, I would recommend to contact technical support for further investigation. Link to comment Share on other sites More sharing options...
Vojtech Folprecht 0 Posted December 9, 2020 Share Posted December 9, 2020 Good day. we have the same problem with some FileSecurity. We also migrated ESMC from VA to Windows. Thank you for the advice on how to resolve this situation. Vojtech Folprecht Link to comment Share on other sites More sharing options...
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