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No reply from lab for false positive requests SR00031552, SR00031653

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I am waiting for reply from ESET AV lab since July 3.

I sent e-mails to samples@eset.com.
I installed Nod32 antivirus and sent files from Eset application.

I have 2 registered requests: SR00031552, SR00031653.
I asked every 2 days about news and always got answer about the delay with answer from antivirus lab.

18 days! Is it normal?

I see on Virustotal 1/63:

It is only Eset.

Anyone can help?

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Unhackme is a potentially unwanted application. The PUA detection is optional. For more information what PUAs are, please read https://support.eset.com/en/kb2629-what-is-a-potentially-unwanted-application-or-potentially-unwanted-content.

Since this forum is not a channel for disputing detections or blocks, we'll draw this topic to a close.

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