
greatis
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No answer from support, abnormal behavior from Moderators
greatis replied to greatis's topic in Malware Finding and Cleaning
> it runs under a different name: It is wrong. It is in Resolved. Inspect Eset privacy policy: https://www.eset.com/int/privacy/ -
No answer from support, abnormal behavior from Moderators
greatis replied to greatis's topic in Malware Finding and Cleaning
Yes. This is my question. I contacted ESET and would like to get an answer from ESET and ready to fix any issues if they exist. -
No answer from support, abnormal behavior from Moderators
greatis replied to greatis's topic in Malware Finding and Cleaning
Take a look at the list of AppEsteem certified companies and you will find many interesting. Also, this report gives a lot of information: https://cleansoftware.net/reports/ -
No answer from support, abnormal behavior from Moderators
greatis replied to greatis's topic in Malware Finding and Cleaning
Unfortunately I don't know what are the specific reasons. I know the ESET begin detection after publication on AppEasteem. I release the updated version and the claims were removed. But I did not receive any feedback from ESET. -
Nightowl reacted to a post in a topic: No answer from support, abnormal behavior from Moderators
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No answer from support, abnormal behavior from Moderators
greatis replied to greatis's topic in Malware Finding and Cleaning
I am author of the program. -
No answer from support, abnormal behavior from Moderators
greatis replied to greatis's topic in Malware Finding and Cleaning
😞 But I hope it is a good sign. May be someone from the ESET lab will take a look at our case. UnHackMe works since 2005 and never detected by ESET before July 3. -
No answer from support, abnormal behavior from Moderators
greatis replied to greatis's topic in Malware Finding and Cleaning
Hi itman! Thank you very much! That's great news for me! -
No answer from support, abnormal behavior from Moderators
greatis replied to greatis's topic in Malware Finding and Cleaning
The good AV labs reply to the requests. ESET is only one from 63 who puts requests right directly to the recycle bin. -
Hi, I am waiting for reply from ESET AV lab since July 3. I sent e-mails to samples@eset.com. I installed Nod32 antivirus and sent files from Eset application. I have 2 registered requests: SR00031552, SR00031653. I asked every 2 days about news and always got answer about the delay with answer from antivirus lab. 18 days! Is it normal? I see on Virustotal 1/63: www.virustotal.com/gui/file/8fdf2db318fa4f0a92053ea8b197b5a078e4054ac7f196961c92a44c80714b8b/detection It is only Eset. Anyone can help?